Customer
Reviews
HEATING, COOLING, PLUMBING, & PEST CONTROL REVIEWS
As a local home service company, we take online reviews extremely seriously. Customer feedback is the largest factor in how we tailor our services to meet our customer’s expectations. The comfort and safety of our customers continue to be our top priority from the time we answer the phone to the moment the job is completed.
We encourage potential customers to research the reviews of local service companies in order to find a contractor you can depend on. In today’s world of information, there is no better way. If you have any feedback, negative or positive, please feel free to contact us via the online form or by calling us directly at (314) 209-7500.
OUR GOOGLE REVIEWS
Chris was amazing! He came out on a Sunday! He was honest and could have tried to sell me a new unit but he didn’t he FIXED our furnace! We won’t freeze tonight! If you want an HONEST service person who is qualified and competent call Superior and ask for Chris. We now have a new favorite HVAC company. We also had a leak in our basement and he helped me find the source. Thank you Superior for hiring such wonderful skilled people!
We have heat! Thank you, Superior! You've provided our installation and equipment since the beginning (decades ago!) and we felt very secure and very much in great hands with your recent replacement of our new boiler. The previous one lasted way beyond our expectations. Grateful to be in touch with Patrick through the years whenever we had questions, needed a quote and were due for an upgrade. The team of Patrick, Jesse, Zach and C.J. were professional, unobtrusive, and worked quickly and safely. Thanks, Guys! Thank you, Superior! Thrilled to be a part of your membership plan as well. Thanks for everything!~Nicole and family.
Response from the owner: We are happy to hear that your experience was very positive, and your installation went seamlessly. We always do our best to get to our customers in a timely manor to keep you as comfortable as possible. Thank you for trusting Superior Service Nicole!
Superior Services have been life saving for me. I’m so thankful that stuff was available on this past Sunday morning when temperatures were below freezing to answer their phones and to schedule repair Service. My furnace had gone out. Patrick was pleasant, professional, and timely. He arrived with a smile from ear to ear and fixed the problem in record time. He also recommended some tips so I can better prepare my appliances. I would highly recommend Superior Services and I will use them in the future.
Very fast response and great service. The guys were also patient and kind with our cats who needed to investigate why they were in our house. Would recommend!
Furnace not working properly. Called Superior and Korey was at our hose in 45 minutes. He was able to figure out the issue and readjusted settings on the heat pump and we were good to go. So glad we use Superior Heating and Korey was very knowledgeable and pleasant!1/10/2025Air conditioner not working.Chris was here in less than an hour found the problem. Fixed it and gone in 1 hour!Very pleased with their service and response time!!!Very quick to respond! Problem was taken care of in less than two hours from initial contact.Teddy did a great job!
Response from the owner: Thanks for the 5 stars!
Very professional and knowledgeable. Great job.
Our furnace stopped working on one of the coldest afternoons recently. I placed a call to Superior H&C. A tech, Korey, was dispatched and spent time getting us back up and running, I was very impressed with Koreys knowledge and workmanship. I have no hesitation recommending Superior service or Korey.
John responded to a call for service after a pipe to my hot water heart burst. He was so kind in helping me navigate what was happening and how he would fix it. He was able to make the repair right there and less than an hour later he was on his way. Will definitely be calling him for any plumbing needs in the future!
Jerry diagnosed the problem with our system and repaired it in timely manner. I would recommend them to my friends
Jerry was promot and efficient. He found the issue with my furnace and fixed it. He was very informative and walked me through what happened and what was needed to fix it.
Jerry was absolutely awesome found what was going immediately!!! He is now going to be my regular technician!!
Response from the owner: We are happy to hear that Jerry was able to locate your issue, and get it resolved so quickly. Thank you Shar.
Love Superior Service! Very kind people, and have helped me in any way needed! John hooked me up with a new disposal and pointed me in the right direction for a new faucet. Highly recommend!
Response from the owner: We appreciate your wonderful feedback, and we're very happy to hear that our team has been so thoughtful and helpful. Thank you for trusting Superior Service Ashley.
John was really great! I showed him the area where I had a leak that I could not find. He found it after looking at the plumbing and the dish washer. I had turned off the water and he showed me a shut off valve I did not know I had to turn off the water to the dishwasher. The solenoid had cracked probably due to the cold. Now I know what the issue is and he made some helpful suggestions to make it so the issue should not happen again!I will definitely call Superior in the future for my plumbing needs!Regards,George
Response from the owner: We are happy to hear that John was able to assist you with your plumbing issues, and was able to provide helpful tips for the future if needed. We are always here and happy to assist you with your plumbing, heating, cooling, and pest control needs. Thank you for trusting Superior Service George!
Chris was very helpful, solved the problem and gave us some valuable tips.
Response from the owner: We are happy that Chris was able to resolve your issues with minimal downtime. Thank you Bruce.
Teddy was great! Call me when he was on his way, when he arrived very friendly. Looked at my job. Gave me some ideas. Extremely knowledgeable overall great experience.
Response from the owner: We are happy to hear that your experience was so positive, and that Teddy was so helpful and informative. Thank you Kenneth.
John G from Superior was very helpful when we needed to replace our water heater. He stayed with us and talked through all the options so we could pick the choice that made the most sense for us.
Response from the owner: We are happy that John was so helpful, and informative. Having to replace equipment can be stressful, and we certainly never want to add to that stress. We always want to help our customers understand all of your options to make the best decision for you. Thank you for trusting Superior Service Alex.
Korey did a great job!
Response from the owner: That is wonderful to hear George! Thank you!
Very quick and professional. Cleaned up everything. Explained what work he was going to do, and quoted a total price up front. I have used Superior Services before, and will do in the future. Thanks
Response from the owner: We are happy to hear our plumber was able to get your issue resolved, and that he was informative and respectful of your home. Thank you for trusting Superior Service Michael.
01/04/25I am very grateful they sent someone same day. Jerry came out and was able to find and fix the issue quickly. He was very friendly and professional.Patrick was amazing! His years of experience were truly appreciated in diagnosing the problem with my furnace..they were prompt in setting up the appointment which I was very grateful for, since we were in below zero temps..Patrick is definitely a knowledgeable HVAC person..I really appreciated his friendliness and efficiency..would highly recommend!
Response from the owner: We are happy that Jerry was able to resolve your issues with minimal downtime especially in this cold. Thank you Steffanie.
Jerry was great and explained everything as he went.
Response from the owner: That is fantastic to hear Benjamin. Thank you for your feedback!
Response from the owner: Thank you for the 5 stars Victoria!
Excellent as always
Response from the owner: That is wonderful to hear. Thank you Sherry!
We had a water heater emergency which pooped out after 27 years of service... Anywho, Imust say, John Goste and his partner Jake are AMAZING. They were efficient yet CARING and generous with their time in installing our new water heater. I really loved how John explained exactly what we were getting every step of the way with TRANSPARENCY (which I especially appreciated being that my mom is older and I would hate for her to be taken advantage). That being said, both were VERY knowledgeable on plumbing, had command of the situation, could make sense of their plumbing surroundings on the spot, and showed excellent problem solving skills in deciphering our existing setup. John also gave us tutorials and allowed us to create video explanations of how to use our new water heater... what a plus!!! We highly recommend Superior for plumbing, and we hope John and Jake return next time we have a need. Hopefully, next time it's not an emergency!!!
Response from the owner: We are delighted to hear that your experience was so positive, and our team was so helpful and informative. We are always here, and happy to assist you with your heating, cooling, plumbing, and pest control needs. Thank you Candice.
Superior came out to install a humidifier on the furnace. The servicemen (Cody and Zach) were prompt and courteous. They explained the system and discussed other options to keep the house comfortable and safe for my family. We are long-term customers with Superior and don’t plan on changing that. Thanks gentlemen!
Response from the owner: We are happy to hear that our team was so helpful, and informative. Thank you for being a loyal, long time, and valued customer Brandon! We look forward to assisting you for many more years.
Jerry was prompt and professional. Able to do the repair same day.
Response from the owner: We are happy that Jerry was able to get you back up and running in this cold weather. Thank you Ryley!
Jerry was fantastic
Response from the owner: That is wonderful. Thank you Tyler!
Great service. Korey explained all the options and will definitely keep using the company.
Response from the owner: We are happy to hear that Korey was so informative, and helpful. Thank you Bevan.
John G is always a pleasant professional that is very knowledgeable about each plumbing issue that we have encountered. We ask for him each time!
Response from the owner: We are happy to hear that John is taking care of your plumbing needs. Thank you for trusting Superior Service Angie.
Korey was prompt, knowledgeable, and fixed the problem.
Response from the owner: We are happy that Korey was able to resolve your issues in a timely manor. Thank you Joseph.
John was very friendly and knowledgeable. I will definitely recommend and rehire this professional again.
Response from the owner: That is always wonderful to hear. Thank you Lee!
John came out on a service call for a water leak. He was very knowledgeable and courteous. I was impressed with his quality of work. I would highly recommend him.
Response from the owner: We are delighted that John was so helpful, and informative. Thank you for trusting Superior Service Dave.
The crew was on time and worked hard to make sure the new HVAC system was installed and working properly. The hauled away all the old equipment and did a great job of cleaning up before they left.
Response from the owner: We are thrilled to hear your positive feedback. Our team takes pride in delivering quality installations with professionalism and attention to detail. We are happy to have served you and look to future services when ever you may need them.
John did an awesome job installing our new water heater! He took the time to answer all our questions and show us how to adjust the temp and drain it. Took away the old water heater no problem, and even fixed a pipe on our other system that I mentioned off-hand. Great service and would definitely recommend!
Response from the owner: Thank you for the 5 stars for John! We will be sure to pass this along to him. We appreciate your feedback and look forward to serving you again.
Very friendly and knowledgeable
Response from the owner: Thanks for the 5 stars! We appreciate your feedback!
Jerry was fantastic! He came out day of, troubleshooted our whole system, answered all of our questions, and came back an hour later with the parts we needed to get our water heater working again. Excellent service, great experience!
Response from the owner: Thank you so much for the review! We're thrilled to hear that Jerry provided excellent service and was able to quickly troubleshoot and resolve the issue with your water heater. We appreciate your kind words and are so glad to know you had a great experience. If you need anything else, don't hesitate to reach out!
John was great and very willing to explain the installation details for our new gas stove. He completed the job and cleaned the work area in two hours and was on his way. I will definitely use SUPERIOR Service for my next plumbing job.
Response from the owner: Thank you so much for your wonderful review! We're thrilled to hear that John was able to provide excellent service and take the time to explain the installation details for your new gas stove. It's great to know that he completed the job efficiently and left the work area clean. We truly appreciate your kind words and look forward to assisting you with your next plumbing, hvac or pest control needs!
Response from the owner: Thanks for the 5 Stars!
Very good experience I was explained what was needed. Very professional and did a great job. Cleaned up and took the old hot water heater.
Response from the owner: Thank you so much for your kind words! We're thrilled to hear that you had a great experience and that our team was able to provide the service you needed. We take pride in being professional and thorough, and we're glad we could meet your expectations. If you need anything in the future, don't hesitate to reach out!
Michael is a conscientious, customer focused service technician. He was thorough and explained his plan and findings in an understandable manner. We appreciated his work.
Response from the owner: Hi Bruce! Thanks for the terrific review of Michael! We look forward to serving you whenever you need us again!
Great family owned company (52 years) to do business. Very efficient, they called to remind me when they're coming. Honest and good certified plumbers are hard to find. This is a good company to do business with.
Response from the owner: Thank you so much for your kinds words. We are thrilled to hear that you have a positive experience with us. We appreciate your trust and look forward to serving you again in the future!
Chris was very respectful, that is put booties on his shoes before he came into the house. Assessed the issue with the furnace, provided a cost-effective repair, a long-term solution repair, and explain in detail the issues had occurred.
Response from the owner: We are happy to hear that Chris was able to resolve you issues, and provide helpful tips. Thank you Gevin!
I have been a superior customer for years and always received excellent service. Thank you Patrick for the knowledge and being thorough on check ups and recommendations! Thank you Danny Mergenthal for the water heater installation and answering all of my questions. Great work! Great knowledge!
Response from the owner: We appreciate you trusting Superior Service for so long Lisa with your heating, cooling, and plumbing needs. We look forward to assisting you for many more years. Happy holidays!
I called on Sunday am around 7:30 due to our heat not working. The technician arrived within an hour and fixed the issue immediately! Chris was incredibly polite and very knowledgeable. We will definitely not hesitate to call Superior for maintenance or any other issues.
Response from the owner: We are happy that Chris was able to get you back up and running in this cold so quickly. Thank you Joy!
3-19-24 Korey and Nate were very thorough and efficient. I valued and trusted their honest opinion based on experience, skill, and training. In addition, Korey's pleasant yet professional explanation about the job to my adult daughters was gratefully appreciated. Thank you so much Superior Heating and Cooling techs and Cindy too.Jerry is very pleasant, informative, knowledgeable and patient.
Response from the owner: We appreciate your wonderful feedback. Thank you Jeanette!
Response from the owner: Thank you for the 5 stars Alissa!
Cody and Jake were knowledgable and did an excellent job. They showed us how the new system worked and cleaned up afterwards. Very happy!
Response from the owner: We are happy that your installation went very smoothly, and our team was helpful, professional, and respectful of your home. Enjoy your new system, and stay warm. Thank you for trusting Superior Service Anne!
Technician was great. Shared plenty of information about my system. He was through.
Response from the owner: We are happy to hear your experience was very positive, and you are all set for the winter. Thank you. Claybourne!
Chris Williams did a great job getting our furnace working again and we took advantage of the Superior Club Membership. Thank you!
Response from the owner: We are happy that Chris was able to make the repairs with minimal downtime, and that you are taking advantage of our Superior Club Membership! Happy Holidays Ben!
Jerry A. with Superior was amazing! He even took the time to explain what was going on while working on our furnace. I used another service for years but they didn’t service the LSL area. Superior was able to help us quickly and had the furnace up and running in no time. Their many reviews and 5 star rating did not disappoint. Thanks!
Response from the owner: We are delighted that Jerry was able to make the necessary repairs with minimal downtime. We always do our best to get to our customers in a timely manor to keep you comfortable. Thank you for trusting Superior Service Rae!
Danny was so nice and made sure everything was done right!!!!
Response from the owner: That is always fantastic to hear Geri. Thank you!
