Customer
Reviews

HEATING, COOLING, PLUMBING, & PEST CONTROL REVIEWS

As a local home service company, we take online reviews extremely seriously. Customer feedback is the largest factor in how we tailor our services to meet our customer’s expectations. The comfort and safety of our customers continue to be our top priority from the time we answer the phone to the moment the job is completed.

We encourage potential customers to research the reviews of local service companies in order to find a contractor you can depend on. In today’s world of information, there is no better way. If you have any feedback, negative or positive, please feel free to contact us via the online form or by calling us directly at (314) 717-0639.

 

OUR GOOGLE REVIEWS

Excellent
Superior Service
Based on 2372 reviews
John Goste was extremely helpful.

We have a grinder pump in our basement and called around to 7 or 8 places before finally finding Superior Service.

They came out and assessed the issue and promptly scheduled the replacement part. They were clean, efficient, and professional. John was our technician for both visits and was very knowledgeable, professional, and courteous!

We will definitely use Superior again.
John did a good job
Above and beyond service! Thorough and informative! Jerry Ayyad is a true professional!
Jerry was totally professional and explained everything thoroughly.
11/14 Korey was out for heat check up. He was thorough and got here promptly.

Ac stopped working last night on one of the hottest days so far this year. Jerry came out today and was quick and efficient and got the vents blowing cold again. Thanks for the prompt and professional service.
Response from the owner:We are happy that Jerry was able to get you back up and running so quickly. Thank you Jim!
Chris did my furnace check up and has me ready to go for the winter.
Response from the owner:We are happy to hear that you are being diligent about maintaining your AC. You are ready to go for the summer Jim. Thank you!
Korey was friendly and provided great service.
Response from the owner:That is great to hear. Thank you Kenneth!
Jerry is pleasant and knowledgeable. He was great with my dog.
11/13/25 Korey was out and fixed the gas leak and got my 2 furnaces ready for the fall.

4/2/25 you guys are fast and efficient and do great work especially Danny, thank you.

Great service. Jerry was friendly and courteous. He explained everything well. Thank you!!

03/19/25 Great service and fast Danny was great
Response from the owner:Thank you for your continued trust in Superior Service with your heating, cooling, and plumbing needs James!
Jerry was great to work with. I appreciated his honest up front assessment of my furnace situation.
Jerry did a great job explaining things! He was friendly and professional.
Personal service and friendly techs
Korey's service was great! Superior installed by unit back in 2012 and they take good care of us.
The technician Jerry was very courteous and professional. He called to let me know he was on the way and when to expect him and sent a picture of himself so I knew who was coming. Thank you!
Response from the owner:We are happy to hear that your experience was very positive, and you were kept informed along the way. We appreciate your trust in Superior Service. Thank you Bobbie.
Korey was very personable and explained everything in an understandable way.
to Korey.
Response from the owner:We are happy to hear that your experience was positive, and informative. Thank you Jim.
I have been a customer with Superior Service for over 10 years. I recently had to replace our heating and cooling system that went out Friday. With young children in the house, they showed up Monday morning. Zach and his coworker did an outstanding job. They are very professional and courteous. No matter what, Superior always go above and beyond to please their customers. A special thank you to Patrick our yearly check up technician. Thank you.
Armelia J.
Response from the owner:Thank you so much for being a loyal customer for over 10 years and for taking the time to share your experience! We’re so glad we could get your new heating and cooling system up and running quickly. Especially with little ones at home. Zach, Jake, and Patrick will be thrilled to hear your kind words. We truly appreciate your trust in Superior Service and look forward to continuing to take care of your home comfort needs for many years to come. Thank you Armelia!
Jerry is very helpful and courteous. He made suggestions that will be helpful that we are considering and we will be happy to work with him again.
Response from the owner:We are always happy to help, and appreciate your trust in Superior Service. Thank you Mike.
Zach and Jake were great. Very friendly and knowledgeable. They answered questions before I even had a chance to ask them.

Zach came back for an additional project with his manager and both did a phenomenal job. I highly recommend these guys!
Response from the owner:We are happy to hear that our team was so helpful, informative, and respectful of your home. Thank you for trusting Superior Service Adam!
Jerry did our check up and did an excellent job! Very friendly, gave advice for keeping our system running well, and was a great experience to work with.
Response from the owner:We are happy to hear that Jerry was so helpful, and able to provide helpful tips. Thank you Austin.
Korey was on time, professional, and knowledgeable. We have been using superior for a very long time and have been very happy.
Response from the owner:Thank you for being such a long time loyal customer. We look forward to assisting you for many more years. Thank you Rosalyn!
11/11/25: Consistently great service from Superior - Jerry A. was very helpful and gave great explanations on the service he was providing.

Great service! Korey T. did a great job of explaining what he was doing, what needed to be replaced and why, and gave tips to help with heating efficiency.
Response from the owner:We are happy that the technician was so helpful, and informative. Thank you for your feedback Jen!
11-10-25 ( update)
As usual, my technician Jerry was very professional, knowlwdgeable. friendly and efficient when he came today and serviced my two heating - air-conditioning units. I am grateful to know that my units are up to par especially since the cold weather is about to set in.

5/28/25

Jerry was very professional, friendly and knowledgeable. He also showed my how to use my thermostat properly on the unit I have on my second floor. Very helpful.

Update: October 25, 2024
Today Cody snd Zach installed a new furnace and air-conditioning unit. They both were timely,
professional and knowledgeable. After the installation, Cody showed my how to navigate my new unit. He also explained how to use the thermostat on the unit and explained the specific parts of the air-conditioner furnace and humidifier and went through each of the paper documents.I am very pleased with the outcome.
Response from the owner:We are happy to hear that you are keeping up with regular HVAC maintenance. This is the best way to avoid breakdowns in severe weather. Thank you Kathy!
Jerry was very professional and thorough. He kept me informed the while visit and did a excellent job. He got me set up to have a humidifier installed.
Response from the owner:We are happy to hear that you had such a positive experience, and we hope that you enjoy the benefits of a humidifier. Thank you Desmond.
Jerry did a thorough job. Great service.
Response from the owner:We are delighted to hear that Jody. Thank you for your feedback!
Outstanding service! Very knowledgeable and helpful in making my system as efficient as possible.
Response from the owner:We are happy to hear that your experience was very positive. Thank you for trusting Superior Service Silvia, and we look forward to assisting you with any heating, cooling, plumbing or pest control needs in the future.
Jerry is very thorough and professional. He encouraged me to stay with him during the visit and gave me great tips about my system.
Response from the owner:We are happy to hear that your experience was so positive, and helpful. Thank you Keith.
Jerry was punctual and provided outstanding customer service. Grateful to have superior service and Jerry in our corner. Their name is verified through their outstanding service. Thank you.
Response from the owner:We are happy to hear that our team has been consistently living up to our name Superior Service. We look forward to assisting you with your heating, cooling, plumbing, and pest control needs for many more years. Thank you Ken.
Thorough and courteous.
Response from the owner:Thank you for your feedback, and 5 stars Chris!
11/6/25
Dave has worked on and serviced our AC and Furnace for many many years. Besides being an excellent technician he’s a good guy! We had the pleasure of meeting and working with Jerry today and same goes for him. We wouldn’t think of calling anyone but Superior for our HVAC.
Response from the owner:Thank you so much for your kind words and for being such a loyal customer over the years! We’re thrilled to hear that Dave and Jerry have both taken great care of your HVAC system and provided the level of service you’ve come to expect from Superior. We truly appreciate your trust and continued support.Thank you Alan.
John from Superior Services did an excellent job fixing our shower. It involved a lot of work, since it was more complicated than we originally thought. And he patiently explained the work that needed to be done. I would certainly recommend him and Superior for your plumbing needs.
Response from the owner:Thank you so much for the wonderful review! We’re thrilled to hear that John was able to get your shower fixed and that he took the time to explain everything along the way. We truly appreciate your recommendation and are glad you had such a positive experience with Superior Services. Please don’t hesitate to reach out if you ever need help again! Thank you Calvin.
Called because one of our furnaces wasn’t working and Jerry came out the same day, which was unexpected! He was both kind and professional while diagnosing and explaining in great detail what the issue was. He then thoroughly explained our options. I am so very pleased with the service he provided us and we will most definitely use Superior again. I’ll even request that our technician is Jerry! Thank you for a great and honest experience.
Response from the owner:Thank you so much for taking the time to share your experience! We’re thrilled to hear that Jerry provided you with such prompt, professional, and thorough service. Our team takes pride in making sure every customer feels informed and confident in their options. We truly appreciate your trust in Superior Service and look forward to serving you again in the future. Thank you Sarah.
Chris did a good job getting our systems ready for the winter.
Response from the owner:That is great to hear. Thanks for the 5 stars Rolf!
Prompt service. Tech Jerry was pleasant, knowledgeable and answered my questions. Would use Superior and request Jerry again.
Response from the owner:We are happy to hear that your experiences have been so positive. Thank you for trusting Superior Service with your heating, cooling, plumbing, and pest control needs Mark.
We always have a great experience with Superior! We’ve had John out for a couple plumbing jobs and it’s been 5 star each time. Thanks for being so dependable.
Response from the owner:We are happy to hear that John has been so helpful, and you've had consistently positive experiences. Thank you Kristen.
Excellent service. Jesse did a great job and explained everything he did. Totally happy with their service.
Response from the owner:We're happy to hear that Jesse was so helpful, and informative. Thank you for trusting Superior Service Wray.
Personable and professional
Response from the owner:Thank you for the 5 stars Kim!
Special thanks to Chris Williams for the fall maintenance for my HVAC! I appreciate his support each time he swings by in the spring and fall to make sure I'm good to go. He's awesome and I recommend requesting him!!
Response from the owner:Thank you for taking the time to share your feedback! We’re delighted to hear that Chris consistently provides excellent service during your seasonal maintenance visits. Your recommendation means a lot to us, and we truly appreciate your continued trust in our team. Thank you Angela!
Superior replaced our system this year and we had our first maintenance check with Jerry today. He went over the system with me and was professional.
Response from the owner:We are happy to hear that you are being proactive, and having your system checked regularly. Thank you Tim.
11-5-25 Korey performed my heating check up again this fall.

7-8-25 Korey was out again for summer check up.

10-21-24 Korey tuned up my furnace for winter. This is the only company I choose to use for my heating and air conditioning needs.

6-3-24 Korey came out again this year and no problems!

Korey has done an amazing job for me both in the spring and fall with the inspections. Small problems prevented so I have smooth sailing through both heating and cooling.
Response from the owner:We are happy that you are keeping up with regular HVAC maintenance. Thank you Kathy for trusting Superior Service.
11/5/25
Jerry returned for my heat check and was very thorough. He found an issue and has me set up to have it taken care of. Very happy with the service.

Jerry was honest and efficient. I had a bad experience with another company and it’s nice to know there is still company’s that work with integrity and honesty. Superior is my go to company from now on.
Response from the owner:We are delighted that you are all set for the winter. Thank you for trusting Superior Service Michael.
Water heater went out and Adam, with Superior went out of his way to come out by the end of the day and returned the next day and installed a new larger one! We couldn’t have been happier with Adam’s attentiveness and professionalism.
Response from the owner:We are happy to hear that Adam was able to get you back up, and running in no time. Thank you Laurie!
Superior service is fast and efficient. Jerry got us up and running in no time.
Response from the owner:We are delighted to hear that Miranda. Thank you for trusting Superior Service.
Zach Newman and Superior Service did an awesome job installing our humidifier and then showing us how it worked.
Response from the owner:We are happy that your installation went very smoothly, and our team was informative and respectful of your home. Enjoy your new humidifier, and thank you for trusting Superior Service Juliann!
First time using superior and Jerry was very thorough and explained his work well. We took advantage of their maintenance program and are happy to be customers.
Response from the owner:We welcome you to our Superior Service family, and look forward to assisting you with any heating, cooling, plumbing, or pest control needs. We are also delighted to hear that you are taking advantage of our club membership that will provide discounts on all of our services. Thank you Sharon.
11-4-25 Korey was out and did our furnace maintenance today.

Had new Bryant furnace installed by Superior Services. They installed the previous furnace 18 years ago and have serviced both furnace and AC since then. Rick and Will were the team for this installation. Only issue was that “mastic” was dripped on my concrete floor and left that way. I routinely sweep and mop the floor anyway so it was an easy cleanup. Otherwise they were respectful of our property and completed the installation. They checked all electrical and gas fixtures to insure that everything worked as expected. I recommend Superior Services highly.
Response from the owner:We are happy that you are keeping up with regular HVAC maintenance. You are all set for the winter cold. Thank you James.
Response from the owner:Thank you for the 5 stars Tabitha!
Superior has always been my go to company. Jerry has been out a couple of times and has been on time, pleasant, and personable each time. Highly recommend this company.
Response from the owner:We are ecstatic to hear that your service has been consistently positive. Thank you for trusting Superior Service with your heating, cooling, plumbing, and now pest control needs Buena!
We use Superior Heating and Cooling Company for all our HVAC needs. They’re the absolute best! Timely, professional, affordable, and friendly EXPERTS in their field! Our technician, Chris, not only addressedHVAC issue today, but got us set-up on maintenance plan to prevent future issues based on our home’s needs.
Response from the owner:Thank you so much for your wonderful review! We’re thrilled to hear that you trust Superior Service for all your HVAC needs. It’s great to know that Chris provided excellent service and helped set up a maintenance plan tailored to your home. We truly appreciate your kind words and look forward to keeping your home comfortable for years to come! Thank you Gary.