Customer
Reviews

HEATING, COOLING, & PLUMBING REVIEWS

As a local home service company, we take online reviews extremely seriously. Customer feedback is the largest factor in how we tailor our services to meet our customer’s expectations. The comfort and safety of our customers continue to be our top priority from the time we answer the phone to the moment the job is completed.

We encourage potential customers to research the reviews of local service companies in order to find a contractor you can depend on. In today’s world of information, there is no better way. If you have any feedback, negative or positive, please feel free to contact us via the online form or by calling us directly at (314) 209-7500.

 

OUR GOOGLE REVIEWS

Excellent
Superior Service5.0
Based on 2526 reviews
Lauren Fennessey
6 hours ago
Chris was great tech! He was on time, friendly, and professional
Response from the owner:That is great to hear Lauren. Thank you for your feedback, and 5 stars!
Christian was on time, got right to work inspecting my systems. Informed me of a minor problem with an informed explanation. He was courteous and friendly! Very pleased.
Response from the owner:That is great to hear Jane. Sounds like you are all set for the summer. Thank you for your trust in Superior Service.
Leslie Wright
1 day ago
Excellent customer service. We have used their services over 10 years. The technicians very knowledgeable and friendly. Explain exactly is needed. Would definitely recommend. 10 out of 10
Response from the owner:We are happy to hear that you have received consistently Superior Service for so many years. We look forward to assisting you with your heating, cooling, and plumbing for many more years. Thank you Leslie.
Bill Laupan
1 day ago
Christian did a thorough job of checking our system, laid out options for fixing what was needed, and explained everything clearly.
Response from the owner:We are delighted to hear that Christian was so thorough, and informative. Thank you for trusting Superior Service Bill.
5/29/26- Jerry Ayyad was able to identify and solve a problem I had with my Google Nest Thermostat with an excellent price. 7/13/26- Adam Springmeyer came out for some plumbing issues I had! I love the versatility of services offered.
Response from the owner:We happy to hear that your AC issues were resolved in a timely manner. Thank you Abigail.
Jerry was prompt and immediately diagnosed the issue. He is very knowledgeable and efficient. A pro.
Response from the owner:We are happy to hear that Jerry was able to get you back up and running in no time. Thank you Mike.
J W
2 days ago
I highly recommend Superior for any of your heating and cooling needs. They are quick, professional and very thorough in their assessments and explanations of the issues and resolutions. I had a new unit installed and Alex, Noah and Sam did a fantastic job and were a pleasure to work with. Cory was great on the initial call to diagnose the issue and Scott spent time going through each option and was very thorough explaining the differences in each system. Great company with exceptional customer service.
Response from the owner:Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience. We're thrilled to hear that our team provided the professionalism, thoroughness, and exceptional service we strive for every day. It's great to know that the installation process and our team's explanations helped make your experience a positive one. We'll be sure to share your kind words with everyone involved. Thank you for trusting Superior Service with your new heating and cooling system we're grateful for your recommendation and look forward to serving you whenever you need us in the future! Thank you JW.
Teresa Roe
3 days ago
Great service and installation! Chris, Scott. Jesse and Jacob did an excellent job with service and installation. Very pleased.
Response from the owner:We are delighted to hear that your installation went seamlessly, and that our team was so helpful. Thank you for trusting Superior Service Teresa.
Tracy Vandeveer
3 days ago
Fast, professional and explained everything that was being repaired with clear details
Response from the owner:That is great to hear Tracy, thank you!
Andy Shanfeld
4 days ago
Response from the owner:Thank you for the 5 stars Andy.
Aram Ghazanian
4 days ago
Jerry was great! He explained his scope of work and was happy to answer any question. He explained the price breakdown and was able to complete the task within the hour. I recommend their services to anyone looking for reliable air-conditioning or heating services.
Response from the owner:It's great to hear that Jerry was so thorough, and informative. Thank you Aram.
John Renfro
4 days ago
An excellent dial was done by Christian today. He’s had a busy day and still cheerful and courteous. Great job.!
Response from the owner:We are delighted to hear that Christian was so helpful, and friendly. Thank you for trusting Superior Service John.
Bety Lake
4 days ago
Chris did my air conditioner check up made sure everything was top notch for this summer.
Response from the owner:We are happy to hear that Chris has you are set for the summer. Thank you Bety.
Nate Wilks
4 days ago
Great work by John. Upfront pricing and detailed description of work. Very happy with result.
Response from the owner:We are delighted to hear that Nate. Thank you!
June Lanham
4 days ago
Christian was very polite and did an excellent job on fixing what we needed done. Highly recommend him.
Response from the owner:That is great to hear June. Thank you for your trust in Superior Service.
Sheila Harvey
4 days ago
7/10/26 Jerry did our ac checks and did a wonderful job. He made recommendations they we will consider in the future and even took care of a wasp nest for us. I called today because my ac wasnt working and was very happy to hear that they could come out same day. Jerry arrived on time and did a great job fixing the ac. He was very likeable and knowledgeable.
Response from the owner:We are happy to hear that Jerry was able to assist you with your HVAC needs, and slay some wasps for you. Thank you for trusting Superior Service Sheila!
BIGBOSS KP
4 days ago
Jerry was on time and very knowledgeable about our system and was was needed to get it running and what to expect in the future.
Response from the owner:We are delighted to hear that, and appreciate your trust in Superior Service. Thank you.
Jordendog
5 days ago
Jerry did an excellent job explaining the features of my system.
Response from the owner:That is fantastic to hear Jordendog. Thank you for trusting Superior Service with your heating, cooling, and plumbing needs.
Alpha Delta
5 days ago
I can't recommend Jerry Ayyad with Superior Service enough! From the very beginning, the experience was outstanding. He was able to come out within 24 hours of me letting the company know my AC Unit was not working (over 90 degrees in the home!), which was such a relief, especially during this HORRIBLE SUMMER HEAT & HUMIDITY. Jerry was incredibly knowledgeable and took the time to thoroughly inspect my AC system, explain exactly what was going on, and answer every question I had in a way that was easy to understand. He presented several repair options, explained the pros & cons of each, and offered honest recommendations. His professionalism, patience, and integrity definitely stood out. It's clear he genuinely cares about helping his customers rather than simply making a sale. He was courteous, efficient, and left everything clean when the job was finished. If you're looking for someone who is trustworthy, experienced, and truly goes above and beyond, Jerry is the person to call. Thank you for the exceptional service and for getting my AC back up & running. I couldn't be happier with the experience!
Response from the owner:We are happy to he able to get our team out to you in a timely manner. It's great to hear that Jerry was able to get you back up and running with minimal downtime. We appreciate your detailed and wonderful feedback, and are happy that Jerry is presenting the values that we hold dear as a company. Thank you for trusting Superior Service.
Tamara Rothe
5 days ago
John Goste is a great partner is helping solution my plumbing issues. I appreciate his technical plumbing knowledge. Thank you so much John for keeping my house working.
Response from the owner:We are happy to hear that Jerry was so helpful, and able to make the necessary repairs in a timely manner before the summer heat. Thank you for trusting Superior Service Tamara!
Katrena Harris
5 days ago
Thank you Jerry! Very professional, courteous, knowledgeable, and efficient. Got our A/C back up and running and we are very happy members now. Thank you Superior Service but we truly thank Jerry.
Response from the owner:We are delighted to hear that Jerry was able to get you back up and running in no time. Thank you for trusting Superior Service with your heating, cooling, and plumbing needs Katrena.
Sanogo Issa
5 days ago
John did a great job
Response from the owner:That is great to hear. Thank you Sanogo!
Penny Flowers
5 days ago
Cody was extremely polite very prompt and really knows his business. Such a good guy to work with and we will definitely use Cody again excellent job. Thank you.
Response from the owner:We are happy to know that Cody was professional, and polite while repairing your issues. Thank you for your feedback Penny!
Russ Isaak
5 days ago
Josh did a great job and was very friendly.
Response from the owner:That is great to hear Russ. Thank you!
Carlye Sapra
5 days ago
Chris was great. Was able to get him out the next day after calling to fix my HVAC. He worked quickly and was professional and kind. Thank you! Christian was also excellent tech for AC maintenance and repair. Fast, friendly, knowledgeable!
Response from the owner:We are happy to hear that Christian was so helpful, friendly, and efficient. Thank you Carlye.