Customer
Reviews

HEATING, COOLING, PLUMBING, & PEST CONTROL REVIEWS

As a local home service company, we take online reviews extremely seriously. Customer feedback is the largest factor in how we tailor our services to meet our customer’s expectations. The comfort and safety of our customers continue to be our top priority from the time we answer the phone to the moment the job is completed.

We encourage potential customers to research the reviews of local service companies in order to find a contractor you can depend on. In today’s world of information, there is no better way. If you have any feedback, negative or positive, please feel free to contact us via the online form or by calling us directly at (314) 717-0639.

 

OUR GOOGLE REVIEWS

Excellent
Superior Service
5.0
Based on 1792 reviews
John is very knowledgeable and efficient. He knew exactly what needed to be done and got it done quickly while explaining thoroughly.
Danny and Sebastian were great getting the disposal knocked out!
Response from the owner:That is wonderful Brandon. Thank you for trusting Superior Service with your plumbing needs!
Very good experience. Prompt, professional, attention to detail, courteous and thorough.
Response from the owner:We are happy that our team was so helpful, and thorough.Thank you Clarence!
Jerry was so great. Checked everything in the system and was able to fix it quickly. Did not try to upsell us anything or make us do something not needed.
Response from the owner:We appreciate your feedback and 5 stars! Thank you Chuck!
3-26-25 service call on HVAC at end of first year after installation. Korey was an efficient and knowledgeable professional, very friendly. I’m grateful he was able to service my HVAC today. I give him my highest recommendation ‘.

I had a new HVAC system installed 3/19/24. Jesse, Jacob, and Kevin arrived promptly. We walked through the house and they had a good understanding of all of the work to be performed. They were very friendly and professional. They worked diligently and kept me informed throughout the day. Their explanations were clear and correct. When the work was complete, they each showed and explained the work they had each performed.
Superior should be proud of the dedication to their work as demonstrated by these three highly qualified and extremely knowledgeable and capable young men. I am very pleased with the new equipment and the professional manner used in the installation.
I would be remiss if I neglected to recognize the help that I received from Heather, as we were scheduling work and coordinating financing. She is an excellent representative for Superior, also. I am very grateful for her assistance.
Fred James
Response from the owner:Is is wonderful to hear that you are being diligent, and having your HVAC system regularly checked. Thank you for your feedback and 5 stars Fred!
Jerry was very pleasant and friendly. He was thorough and professional. I could ask for anything more.
Response from the owner:It sounds like you had a Superior experience! We are happy to hear that Jerry was so helpful. Thank you Betty.
Jerry was professional and explained information on my AC.
Response from the owner:We are delighted that you are being pro-active with your HVAC maintenance. Thank you for your feedback Maureen.
Jerry was out today and appointment was fast and had no problems. Service was great!
Response from the owner:We are happy that your check up went smoothly, and without issues. Thank you Jan!
Superior was great. Jerry kept me informed on issues and solved everything I give him 5 stars!!
Response from the owner:We are happy that Jerry was so helpful Linda! Thank you for your feedback, and the 5 stars!
We had a very good experience with Michael Shuman from Superior Sewer Service. Michael was very knowledgeable and helpful. He explained what he would have to do and how to do it. We would give Michael 5 out of 5 Stars!!
Response from the owner:We are happy that Michael was so helpful, and informative. Thank you for trusting Superior Service with your plumbing needs Randy!
Danny and Sebastian were both extremely professional and polite for my service call. They came out in less than 24 hours to fix a leak in my basement. I am very satisfied and will definitely be using the em again for any future services needed.
Response from the owner:We are happy to hear that our team was helpful, and respectful. We look forward to assisting you with any plumbing, heating, cooling, and pest controls needs that you may have in the future. Thank you Stefan!
Chris is an awesome HVAC maintenance man. He once again provided excellent service and has a great personality too. Thanks Chris.

Corey did our last fall maintenance and is also a fantastic HVAC maintenance man. He gave us great advice and tips to keep things running in top condition. Thanks Superior for your wonderful technicians and service.

Chris completed the spring checkup on our HVAC system today. He was very friendly and polite. He was very knowledgeable and explained what he was doing when I had questions. He also showed me some options I could use on the thermostat. We are very happy with our purchase and the professional service Superior provides.
Response from the owner:We are happy to hear that you have consistently received Superior Service from our team! Thank you for trusting us with your heating, cooling, plumbing, and pest control needs Julie.
Our plumber, John Goste, came out and gave us great service on our water heater.
He showed us what was wrong (bad element), and discussed possible reasons.
He ran faucets throughout the house afterwards to clear any air from the lines.
He was personable and professional.
Response from the owner:We are happy that John was so helpful, and efficient. Thank you for trusting Superior Service Michael!
Cody and Kevin were very polite, friendly and professional.
Jerry A. Was very professional and thorough. He made suggestions to keep our hvac system in top shop. Great job overall
Response from the owner:We are happy that you are keeping up your regular HVAC maintenance. Thank you Ken!
Great work superior service Danny
Response from the owner:That is wonderful Oliver, thank you!
Nick was very professional, friendly, and took time to explain what he was doing and what to expect. Highly recommend Superior Service!
Response from the owner:We are glad to hear that Nick was thorough, and efficient. Thank you Mitchell for trusting Superior Service with your pest control needs!
Chris was here first thing this morning. He did a check on the furnace and a/c. Can’t recommend Superior highly enough!!
Response from the owner:We are happy that your are keeping up with regular maintenance check ups, and that Chris was so helpful. Thank you Tammy!
John Goste was knowledgeable, professional and detailed oriented. Definitely knows his stuff.
Response from the owner:We are happy to hear that John was so helpful, and informative. Thank you April.
Water heater was installed by John Goste. After coming in and surveying the problem, John explained to me what needed to be done regarding the replacement of my water heater and talked me through the process. John was finished within a timely manner.
I would highly recommend John with Superior Services for plumbing
Response from the owner:We are happy that John was so helpful, and able to resolve your plumbing issue with minimal downtime. Thank you for trusting Superior Service Cassandra.
Jerry did ac check ups on three of my properties today and did a wonderful job. Very thorough and informative.
Response from the owner:We are happy to hear that Jerry was helpful, and you are being pro-active and checking your system regularly. Thank you Franklin!
3-19-24 Korey and Nate were very thorough and efficient. I valued and trusted their honest opinion based on experience, skill, and training. In addition, Korey's pleasant yet professional explanation about the job to my adult daughters was gratefully appreciated. Thank you so much Superior Heating and Cooling techs and Cindy too.

Jerry is very pleasant, informative, knowledgeable and patient.
Response from the owner:We appreciate you trusting Superior Service with your plumbing, heating, cooling, and pest control needs. Thank you Jeanette!
Terrific experience working with Sean! Knowledgeable, professional and engaging. Looking forward to the installation of our premium water softener and filtration system.
Response from the owner:We are happy to hear that your experience has been so positive so far. We look forward to assisting you in the future as well Catherine.
As always, Superior Heating and Cooling service technician Jerry Ayyad was on time, communicated every step, and was very professional. He is one of the best techs out there. I would recommend to anyone needing assistance with their equipment!
Response from the owner:We are happy to hear that Jerry is taking good care of your heating, and cooling needs. Thank you for trusting Superior Service Craig!
3/19/25
Jerry is amazing! Very professional and shares his knowledge prodigeously. He exudes a air of confidence and explains everything in good detail.

I needed a leaking toilet replaced and Superior service sent John Goste. John was absolutely awesome! He replaced the toilet efficiently, gave me many options and explained each option, left the work area neat and clean and everything looks perfectly professional!!
Response from the owner:We are happy to hear that Jerry was so helpful, and informative. Thank you Steve!
Great service. Jerry was friendly and courteous. He explained everything well. Thank you!!

03/19/25 Great service and fast Danny was great
Response from the owner:We are happy that Danny was so helpful. Thank you for trusting Superior Service with your heating, cooling, and plumbing needs James!
Very small half-bath. Mike did a wonderful job. Courteous, on time, and did a fantastic job cleaning up. Very pleased.
Response from the owner:We are happy to hear that Michael was so helpful, efficient, and respectful of your home. Thank you for your feedback Mary.
Response from the owner:Thank you for the 5 stars Morris!
Polite, courteous and professional. They did a great job
Response from the owner:Thank you for your wonderful feedback, and 5 stars Tim!
Jerry is very personable and professional. He is very detailed with his work and kept me informed throughout the visit.
Response from the owner:We are delighted that Jerry was so helpful, friendly, and informative. Thank you Wilma.
Response from the owner:Thank you for the 5 stars Bobby!
Jerry was amazing and Superior Service is the best contractor I’ve ever dealt with.
Response from the owner:We are happy to hear that Jerry has been so helpful. Thank you Kate.
Jerry was on time and is very knowledgeable. He figured out the issue and fixed it quickly.
Response from the owner:We are happy that Jerry was able to make the necessary repairs in a timely manor. Thank you Dan!
Cody and Kevin are hard workers and very nice! Thanks!
We are ready for the summer with new AC! Highly suggest this company!
Chris W first came out first to see what was wrong. He was very respectful as well and smart.
Old unit was 20 years old and needed a new motor. We just went ahead and decided a new unit would be best. Got the same brand as the old one!
Response from the owner:We are happy that our team was so professional, friendly, and respectful of your home. Enjoy your new AC this summer! Thank you for trusting Superior Service Dezi!
We had our sring check up today and Jerry was excellent. He was very detailed with his work and taught me some tips to maintain our equipment. Thank you.
Response from the owner:We are happy that you are being diligent in having your system checked regularly, and that Jerry was so helpful. Thank you for trusting Superior Service Brice & Ruthie!
Zack and Jake were punctual, professional and had the skills needed to replace my hot water heater. I appreciated them taking time to clearly explain the new tank operation and Warranty. Job was completed quickly and correctly. I would hire them again.
Response from the owner:We are happy to hear that your water heater installation went very smoothly, and that our team was helpful and informative. Thank you for your feedback and 5 stars Neil!
Response from the owner:Thank you for the 5 stars!
Jerry is a wonderful staff member! He always shows up with a great attitude and amazing service! Chris is our usual technician and he s so easy to work with!
Response from the owner:We are happy to hear that our team has been consistently pleasant, and helpful. Thank you Brittany!
Patrick S. was very professional, knowledgeable about product and he explained what he was going to do and showed me. Cleaned up afterwards. Just awesome. I also like the fact I received a photo him before he arrived.
Response from the owner:It sounds like you had a Superior experience! We are happy that Patrick was so helpful, informative, and respectful of your home. Thank you Bobbie!
Serviceman Chris did a great job. He explained what we needed, performed the work and was very pleasant.
Response from the owner:We are happy to hear that Chris was so helpful, and informative. Thank you for your feedback Clyde.
Had my AC replaced last year. Just had Jerry come out to complete a checkup and some maintenance work. Very knowledgeable, and detail oriented. Thanks for your help as we head into the summer months.
Response from the owner:We are happy to hear that you are being pro-active in checking your system regularly. Thank you for your feedback Nimesh!
Jesse, Alex, and DJ did a fantastic job installing my new system. Very professional, clean, and explained everything at the end very well.
Don’t want to forget Scott for the initial sales experience. Made sure I knew exactly what I was getting, including all parts and pieces at a very competitive price.
Highly recommend Superior to all!
Response from the owner:We are happy that your installation went seamlessly. We hope that you are enjoying your new system, and look forward to assisting you in the future for your maintenance check ups. Thank you Stephen!
Cory was super nice and came out right away to fix our AC! We also just had them out about a month ago to fix our heater. Both times they came out right away and were helpful with all of my questions. Will continue using them for all of our HVAC needs!
Response from the owner:We always do our best to reach our customers in the most timely manor to ensure you stay as comfortable as possible. Thank you for trusting Superior Service with your heating, cooling, plumbing, and pest control needs Tonya!
Jerry was on time, very kind, and professional.
Response from the owner:That is wonderful Ginny. Thank you for your feedback, and trusting Superior Service.
Update: Additional Service, still 5 stars.

Jan. 2025 - Had a backed up kitchen sink with a small leak behind the wall. Superior was my second call (because I forgot they offered plumbing services) after having another plumbing company come out and tell me it was time to replace my cast iron stack. The first company also told me they would have to bust out my bathroom wall to access part of the stack. But then i had Superior come out and their 30 year Master Plumber said that they could access everything from the kitchen (through the drywall behind my sink and stove) and not even touch the bathroom walls. I was sold. They are truly masters of their craft and saved me so much money not breaking down extra walls. I knew i would have to replace that old cast iron stack eventually, but now i wish i would have done it sooner. Everything is running great thanks to Superior!

Oct. 2024 - Had my seasonal maintenance check-up with Korey Tallevast. Who was very friendly and knowledgeable. I asked him about the benefits of adding a humidifier to my existing system as I was having issues with a very dry house in the winter (nosebleeds, static/shocking, etc.) Korey went through all the benefits and how easy the process of adding one was with Superior. So I told him I would like to have one installed (I was thinking since this is a busy part of the year, we would have to schedule this out for another day/week), they were able to schedule another technician to do the install the SAME day.
Cody Bowman came to my house after finishing another install an hour after Korey left. Cody was just as friendly and knowledgeable. Explained the changes he performed, and how to use the settings on the humidifier. I can tell Cody puts years of knowledge and pride into his work. I'm a club member with Superior and I will say it definitely has it's added benefits, as my humidifier will be part of the twice yearly maintenance going forward.
Happy with the service that Superior continues to provide! Thanks for the quick install!
Response from the owner:We appreciate the 5 stars, and are always happy to provide Superior Service. Thank you Alex!
3/13/25
Jerry was efficient with a/c check and helpful with advice on duct cleaning for an older home. Easy manner and pleasant !
Thanks Jerry!!!

Rick, CJ, Kevin provided exemplary install on an HVAC system 😳! Prompt, professional, polite...CJ and Kevin performed a favor without hesitation.
Will recommend Superior without qualifications!
Response from the owner:We are delighted that you are being diligent, and checking your HVAC system regularly. This is important for longevity of your system, and for warranty purposes. Thank you Tom.
Danny was very thorough in tracing down a very difficult-to-find gas leak. He was friendly and happy to explain the steps necessary to correct the situation.
Response from the owner:We are happy to hear that Danny was so helpful, and able to make the necessary repairs. Thank you Gene.
Jerry was very professional and asked if we had any issues. He checked everything out with the system. I'm very satisfied with the work that he performed. I would recommend Superior.
Response from the owner:We are happy to hear that Jerry is taking good care of your HVAC needs. Thank you Charles.
Great Service! Very knowledgeable technician. My service technician today was Chris Williams. He was very professional, knowledgeable and courteous! Thanks Chris! -butch dye
Response from the owner:We are happy that Chris was so helpful, and informative. Thank you Butch!
Furnace was short cycling. After a chilly night I called Superior to get service. Was able to get a service tech (Jerry A) by 9 am.
Jerry was professional and explained everything he was doing to diagnose the source of the problem. Turns out the air filter was restricting the airflow to properly operate without overheating.
Greatly appreciate the quick service, professionalism of Jerry and the office staff that set me up for the service.

Highly recommend!!
Response from the owner:We are happy to hear that Jerry is taking good care of your HVAC needs. Thank you Larry.