Customer
Reviews
HEATING, COOLING & PLUMBING SERVICE REVIEWS
As a local home service company, we take online reviews extremely seriously. Customer feedback is the largest factor in how we tailor our services to meet our customer’s expectations. The comfort and safety of our customers continue to be our top priority from the time we answer the phone to the moment the job is completed.
We encourage potential customers to research the reviews of local service companies in order to find a contractor you can depend on. In today’s world of information, there is no better way. If you have any feedback, negative or positive, please feel free to contact us via the online form or by calling us directly at (314) 209-7500.
OUR GOOGLE REVIEWS
Very professional, informed, and punctual.
You guys do a Great Job .Very responsive and Quick to detect the Problem .Thanks Jerry
Jerry great service five stars
Response from the owner: Thank you for the 5 stars David!
Korey was out today for fall checkup and did a good job!Zack and Cody Kevin are fantastic workers and very nice gentleman
Response from the owner: We are happy to hear that your installation went smoothly. Enjoy your new system. Thank you Debbie!
John was on time, very professional and thoroughly explained the needed repairs. Will use superior again for sure.
Cody, Zach, and cj were very polite and had great customer service. They cleaned up very well at the end. The work looked great, I recommend superior service!
Response from the owner: We are happy to hear that your installation went smoothly, and that our team was respectful of your home. Thank you Linda!
Impeccable service, he took care of our issue, explained everything, 1st class service, highly recommend this company10/3/24Cody Zach and cj were very clean professional and nice. This hole experience has been great.
Response from the owner: We are happy to hear that your installation went smoothly, and that our team was respectful of your home. Thank you Fred!
Response from the owner: Thank you for the 5 stars Anthony!
Response from the owner: Thank you for the 5 stars James!
John was so great! He was very knowledgeable and went above and beyond to fix the issue I was having.
Response from the owner: We are delighted to hear that John was so helpful. Thank you Abby!
Awesome team and very professional! I really do appreciate the service I receive from this company!!
Response from the owner: We appreciate you trusting Superior Service Jeremy! We are happy to hear that your experience was so positive. Thank you!
Service tech Jerry was great! Took care of a few maintenance issues for us and all is well.
Response from the owner: We are very happy to hear that Jerry was so helpful. Thank you Carla.
Response from the owner: Thank you for the 5 stars John!
Dave has worked on and serviced our AC and Furnace for many many years. Besides being an excellent technician he’s a good guy! We wouldn’t think of calling anyone but Superior for our HVAC.
Response from the owner: We appreciate your loyalty to Superior Service, and your trust in us for your heating, cooling, and plumbing needs. Thank you Alan.
Response from the owner: Thank you for the 5 stars Scott!
Great service. Jerry was friendly and courteous. He explained everything well. Thank you.
Response from the owner: We are delighted that your experience was very positive. Thank you James!
Jerry is very knowledgeable and showed me everything wrong with my furnace and offered options. He didn't try to sell me anything I didn't need. Jesse and Jake installed a new furnace and humidifier. They did a great job. Showed up on time. Very knowledgeable. Went over everything with me. Cleaned up everything very well. I would highly recommend them.9/30/24On time, friendly, and personable. Jerry explained everything well and took care of the furnace check up.10/01/24. Danny did a great job replacing the kitchen faucet. Explained the different options. Very happy with the faucet he recommended. Showed up on time and finished the job very quickly.
Response from the owner: We appreciate your trust in Superior Service for your plumbing, heating, and cooling needs. Thank you Linda.
Cody and Cory did a lot of work for me after a pipe froze and broke in my upstairs dormer. They were very efficient, knowledgeable and friendly. While working on the problem we discovered several other issues and they resolved those troubles as well. I will be using them again!
Response from the owner: We are happy to help with your HVAC and plumbing needs. Thank you Steve!
I chose Superior Service when I moved to the StL area. Great, dependable and excellent service. Patrick got.my furnace and humidifier ready for the coming winter. He is professional, personable and knowledgeable. I trust Superior for my home service needs!
Response from the owner: We appreciate your trusting Patrick, and Superior Service with your heating, cooling, and plumbing needs. Thank you Cyndi!
Jerry was professional and courteous. Also, I think my dog has a new BFF. Danny came to install a new water heater and noticed it was dented. He immediately switched it for a new one, without the dent. He was professional, courteous and timely. Thank you!
Response from the owner: We are delighted to hear that Danny was so helpful, and your back in business with your water heater. Thank you Tanya!
We had John G. replace our worn out outdoor spigots and bathroom and kitchen faucets. He is very personable and was great at explaining our options. John demonstrated his experience and knowlege of plumbing. He showed us worn parts and how to clean the drains and properly shut off the spigots. John left the place cleaner than he found it. I highly recommend John G. and Superior Service.
Response from the owner: We are delighted that John was so helpful, and kept you informed of necessary repairs and your options along the way. Thank you Greg!
John was professional and personable. I was happy and satisfied with his service.On another note, I was very surprised at how much this service call costs considering I provided the replacement device.
Response from the owner: We appreciate your feedback Dave. Thank you.
Superior has been nothing but great!! Jerry, our technician, is extremely personable, honest, and helpful! He’s great at explaining what’s going on with the system and options.
Response from the owner: We are delighted to hear that you've had consistently positive services provided. We appreciate your trusting Superior Service, and look forward to assisting you for many more years. Thank you Skylar!
Korey was excellent! Installed a new Ecobee Pro thermostat and joined the maintenance plan. Thank you for the service today.9-27-24Korey was today for my heat checkup. Gave options for water softener.
Response from the owner: We are happy to hear that you are all set for the winter. Thank you Stan!
Superior Technician Jerry came out and performed a maintenance and inspection of my furnace in fall of 2024. The technician was courteous and respectful of our property and home. He explained all options and performed worked efficiently. Very positive experience and I look forward to using Superior again in the future.
Response from the owner: We are happy to hear that your experience was so positive, and that Jerry was helpful and informative. We are always happy to assist you with your heating, cooling, and plumbing needs. Thank you Joshua.
Response from the owner: Thank you for the 5 stars Linda!
Jerry was fantastic. I appreciate him for taking care of an issue with our water heater.
Response from the owner: We appreciate you trusting Superior Service, and taking the time to provide feedback. Thank you Loretta!
Cody and Kevin did a great job. Thank you Superior Service!
Response from the owner: That is wonderful to hear Norman! Thank you for trusting Superior Service with your plumbing, heating and cooling needs.
Chris was very friendly and professional with checking my furnace. I would recommend his device.
Response from the owner: That is wonderful to hear Debbie! Thank you!
Cody, Zach, Rick and Kevin were very professional and respectful. Thank you Superior Service!
Response from the owner: We are happy that your installation went seamlessly. Enjoy your new system, and we will see you in the spring for your AC maintenance check up. Thank you Edward!
Jerry
Response from the owner: Thank you for the 5 stars Usha!
Patrick is very professional and very nice. He makes sure I am aware of new products and if my units are having any issues that need to be handled at the time of service
Response from the owner: It is great to hear that Patrick is taking good care of your HVAC system. We always recommend to have your furnace, and ac checked once a year prior to severe weather. Thank you for trusting Superior Service Karen.
I have used Superior for HVAC system and I'm totally pleased. Today Chris came out to do my fall HVAC check-up and he was great and explained everything he was doing and why. He was very polite and courteous definitely recommended.
Response from the owner: We are delighted to hear that Chris was informative, and respectful of your home. Thank you Gary.
Had my furnace checked to day and Chris was thorough and professional. This company always treats me right, without any pressure to buy unnecessary items or services!
Response from the owner: We are happy to hear that Chris was helpful, and has you ready for the winter. It is great to hear that you are continuing regular maintenance on your HVAC system. This is always recommended to prevent breakdowns in severe weather, and for warranty purposes. Thank you Mike!
Jerry is a wonderful staff member! He always shows up with a great attitude and amazing service!
Response from the owner: We are delighted to hear that Brittany! Thank you!
Chris W completed my fall check in a professional and timely manner, as always! He also made a small plumbing fix for me. Much appreciated!
Response from the owner: We are happy that Chris was so helpful. You are all set for the winter. Thank you Sheri!
Jerry was very informative and professional. He made recommendations for enhancing my system. Great experience.
Response from the owner: That is wonderful to hear Matt. We are happy to hear that Jerry was so helpful. Thank you for your feedback.
Response from the owner: Thank you for the 5 stars Andre!
Very pleased with the work John did in my kitchen today, I believe he went above and beyond to make everything right. Thank You so much,
Response from the owner: We are also very pleased to hear that John was so helpful, and went the extra mile. We always strive to do our best to keep our customers happy, and comfortable. Thank you Sheila!
Dave just completed a WONDERFUL service call for us. He set up the Bryant app on our phone for us to be able to check on our system when we are away from our home in addition to checking our system to be certain we are all set for winter. Thanks Dave!
Response from the owner: We are delighted to hear that Dave is taking good care of your HVAC needs. It is also great to hear that you are being pro-active and having your furnace checked before winter. Thank you Mike!
Korey Tallevast did a wonderful job. Very professional.He was punctual,friendly,& Very knowledgeable. I'd highly recommend him.
Response from the owner: That is wonderful to hear Marie! Thank you for your feedback, and for trusting Superior Service.
Cody and Zach were professional and fast thank you!
Response from the owner: We are happy to hear that your installation process was seamless, and low stress. Thank you for trusting Superior Service Juanita!
Cody and Zach did an absolutely amazing job! Thank you!
Response from the owner: That is wonderful to hear! We are delighted that your installation went very smoothly, and we hope that your are enjoying your new HVAC system. Thank you Tony!
Professional, efficient, skilled and personable. Danny left both bathrooms clean, and he invited me to see the results of his work. I was very pleased.
Response from the owner: We are happy to hear that Danny was so helpful, and respectful of your home. We are always happy to assist you with your plumbing or hvac needs. Thank you Mary!
Danny and Mike did a great job installing a new water softener and bypass line. They got the job done quickly and neatly. New system is working great.
Response from the owner: It is wonderful to hear that our plumbers were helpful, efficient, and respectful of your home. Enjoy your new water softener. Thank you Tim!
Korey was great. He gave me peace of mind about my furnace operation and was a great source of information and I can move forward more informed about my house operation. Would highly recommend. We had new furnace installed in November.9/23/2024Jerry and Jake did an excellent job on my furnace service! They were prompt, pleasant and answered all my guestions. The scheduling of these calls Is efficient and makes it easy for me to get them on my calendar!. I enjoy doing business with this company!
Response from the owner: We are very happy to hear that your overall experiences with us have been Superior. We always strive to make scheduling, and services as smooth as possible. Thank you Carey.
Professional and quickJerry and Jake delivered on time with great customer service. Thank you!
Response from the owner: That is wonderful to hear Nick. Thank you!
Jerry and Jake took good care of my system during a routine maintenance and were a pleasure to have in my home.
Response from the owner: We are happy to hear our team was helpful, and respectful of your home. Thank you Stephen!
Had new A/C unit and new furnace installed. They worked in the pouring rain, were very efficient, competent, and helpful in pointing out a couple of things I also needed to have done and then took care of those for me too. I highly recommend this company.Jerry came for my fall check and gave me info on what might be needed in the future. Very helpful.
Response from the owner: We are delighted to hear that you are keeping up with regular maintenance check ups. You are all set for winter now. Thank you Liz!
