Customer
Reviews

HEATING, COOLING, & PLUMBING REVIEWS

As a local home service company, we take online reviews extremely seriously. Customer feedback is the largest factor in how we tailor our services to meet our customer’s expectations. The comfort and safety of our customers continue to be our top priority from the time we answer the phone to the moment the job is completed.

We encourage potential customers to research the reviews of local service companies in order to find a contractor you can depend on. In today’s world of information, there is no better way. If you have any feedback, negative or positive, please feel free to contact us via the online form or by calling us directly at (314) 209-7500.

 

OUR GOOGLE REVIEWS

Excellent
Superior Service4.9
Based on 2578 reviews
Brianna Holmes
24 hours ago
Alex, Zach, Brendan, Sam, Noah, Jacob were all servicing our home and came about 9am and was done and out before 5pm doing double HVAC replacement.
Margaret
1 day ago
I was so excited to hear that Jerry from Superior was able to come out and get our ac working. Thanks for the fast service.
Andrew Bly
1 day ago
Jerry was a super easy guy to work with. Didn't oversell me on anything, and helped me get to the bottom of an issue left from a previous company.
Ayse Aker
1 day ago
11-8-26 Korey was out to work on the AC/Furnace. I will be considering replacing my unit next spring. We were so glad Jerry could come out for our ac check during this crazy weather. He did an excellent job.
Response from the owner:We are happy to hear that Korey was so helpful. We are always happy to assist you with your heating, cooling, and plumbing needs. Thank you Ayse.
Replaced two AC unit and a water heater the week it was 100+ outside.
Response from the owner:We are happy that your installation went seamlessly Rebecca. Especially in extreme heat we do our best to take care of our customers in a timely manner to keep you as comfortable as possible. Thank you for trusting Superior Service.
Michael K
1 day ago
Korea Tallevast came to the house. Wasn't pushy told me what was wrong and gave me options.
Response from the owner:We are happy to hear that Korey was informative, and we never want to be pushy or overwhelming to our customers. Thank you for trusting Superior Service Michael.
Im happy that they were happy were able to service my unit on the holiday weekend. Now I have a cooler home
Response from the owner:We are happy that we were able to get a technician to you for your AC repairs in a timely manner to get you back up and running. Thank you for trusting Superior Service Crystal.
Very quick response and very professional service
Response from the owner:That is great to hear Kevin, thank you!
nathan degner
5 days ago
Jesse, Sam, and Ben did a great job on an incredibly hot day installing new furnace, AC and water heater. Courteous, answered all our questions and cleaned up. Highly recommend
Response from the owner:We are happy to hear that our team was friendly, informative, and respectful of your home. Thank you for trusting Superior Service, and stay cool Nathan!
Shanna Spraul
5 days ago
Christian was awesome. He got us back up and running and didn't try to sell us anything we did not need. The service provided was very much appreciated
Response from the owner:We are happy to hear that Christian was able to get you back up, and running so quickly in this severe heat. Our team does not believe in trying to upsell or rely on pushy sales tactics. We believe in providing the necessary information to our customers so that you may make the best decision for you. Thank you for trusting Superior Service Shanna.
Jerry was amazing and polite. Thank you.
Response from the owner:We are delighted to hear that Sephiroth. Thank you.
damontez cook
6 days ago
Excellent service and advice from Jerry
Response from the owner:That is great to hear Damontez. Thank you for trusting Superior Service.
Robert Williams
6 days ago
Jerry was very thorough and explained his findings well.
Response from the owner:We are delighted to hear that Robert, thank you!
Denise Ellis
1 week ago
Christian came out quickly to assess the issue. He quickly determined what was wrong and fixed it. He explained everything and confirmed unitbwas cooling again. He did a comprehensive assessment to make sure all other parts where running and no others issues. Highly recommend Christian Adler. Highly skilled and professional
Response from the owner:We are happy to hear that our team was so helpful, informative, and respectful of your home. Stay cool with your new system Denise. Thank you for trusting Superior Service.
Victoria Arroyo
1 week ago
Everyone from the confirmation of my appointment to the service person to the sales person to the installers were amazing! All were so friendly and thorough. Took the time to go over everything. I would highly recommend! Thank you for making such a painful experience (AC on the fritz in a heat wave) easy and quick!
Response from the owner:We are happy to hear that our team was friendly, professional, and kept you informed. Dealing with breakdowns can be stressful enough especially in a heatwave, and our team never wants to add to that stress. We always want to keep our customers as comfortable as possible. Thank you for trusting Superior Service Victoria, and enjoy your new system!
Joe Kallal
1 week ago
Chris provided outstanding service when our air conditioner stopped working. He was professional, knowledgeable, and quickly diagnosed the issue. He explained everything clearly, completed the repair efficiently, and had our air conditioning back up and running in no time. What impressed us most was his attention to detail, friendly attitude, and commitment to making sure everything was working properly before he left. It's clear that Chris takes pride in his work and genuinely cares about his customers. We highly recommend Superior Service to anyone needing HVAC service. Thank you for the exceptional service and for getting our home comfortable again!
Response from the owner:Thank you so much for taking the time to share such a wonderful review! We’re thrilled to hear that Chris provided outstanding service and was able to get your air conditioning back up and running quickly. We truly appreciate your kind words about his professionalism, attention to detail, and commitment to making sure everything was working properly. We’ll be sure to pass along your compliments to Chris he’ll be glad to know his hard work made a difference. Thank you Joe for choosing Superior Service and for your recommendation! We’re always here whenever you need us.
Mary B
1 week ago
Jerry is very nice and courteous. He wore his shoe covers in the house and he check everything I could think of and more. I will be asking for him for future visits! He even bought cookies for my dog.
Response from the owner:We are happy to hear that Jerry was so helpful, and respectful of your home. We would be happy to send him for your visits when he is available. Thank you Mary for trusting Superior Service.
Tracy Donaldson
1 week ago
Very nice and professional, even had treats for the dog!
Response from the owner:We are happy to hear that our team was friendly and professional to you, and your fur baby. Thank you for your feedback and 5 stars Tracy.
Diane Etim
1 week ago
I had the pleasure of meeting Jerry Ayyad of Superior Heating and Cooling today. My a/c was not working properly. Mr. Ayyad arrived and immediately resolved the problem. Mr. Ayyad is very personable and efficient. I feel he is a honorable man that you can trust.
Response from the owner:We are happy to hear that Jerry was able to get your AC back up, and running with minimal downtime. It's great to hear that he was a great representative of our values. Thank you for trusting Superior Service Diane.
Patricia Heeter
1 week ago
Patrick's been my service technician for 15 years and been very friendly a nd confident. He is very professional,respectful, and polite.
Response from the owner:We are so happy to have such wonderful, loyal customers such as yourself Patricia. We look forward to assisting you for many more years. We are delighted to hear that Patrick is taking good care of your HVAC needs. Thank you for trusting Superior Service.
Our water heater pressure valve began leaking, and there was a noticeable puddle on our basement floor. I looked online for a plumbing service to fix the issue. Superior Service was able to address the issue the same day. They tentatively scheduled someone for mid-afternoon, and shortly after, I received a call confirming that Adam was on his way. I can't say enough about Adam. He was efficient and polite, clearly identified the issue and what was needed for the repairs, and provided a very fair price quote. I'm so very happy with Adam and Superior Service. August 2026: we had our routine AC service earlier this year. Jerry was the technician who performed that service and did a wonderful job completing this. This month we had the A/C malfunction and called Superior. Jerry was our technician again, and easily identified that the capacitor had blown. The unit is about 5 years old so not a surprise. Jerry quickly corrected the problem by replacing the capacitor. The unit is working fine.
Response from the owner:We are delighted to hear that Jerry was able to get to you same day, and make the necessary repairs so quickly. Especially in this severe heat we always want to reach our customers in a timely manner to keep you comfortable. Thank you again for choosing Superior Service Joseph.
Terri Boyd
1 week ago
It was a joy having Jesse, Brendan and Sam install my new furnace, ac and hot water heater. They were respectful and courteous and hearing them laugh while working brightened my day. Jesse was very thorough in explaining the work that had been done and how to care for my new system! Terri B
Response from the owner:Thank you so much for your wonderful review! We’re thrilled to hear that Jesse, Brendan, and Sam made your installation experience such a positive one. It’s great to know their professionalism, courtesy, and good spirits brightened your day. We’ll be sure to share your kind words with the team, and we’re especially glad Jesse took the time to thoroughly explain your new system and how to care for it. Thank you for trusting us with your new furnace, AC, and water heater Terri!
Tracy McKay
1 week ago
Great service from Christian in explaining our service needs/repairs.
Response from the owner:It's great to hear that Christian was so helpful, and informative. Thank you Tracy.
Becky Dawson
1 week ago
Chris arrived early and very knowledgeable ans professional.. Thank you
Response from the owner:We are happy to hear that Chris was so informative, and professional. Thank you for trusting Superior Service Becky.
Beth Simmons
2 weeks ago
Cole was very knowledgeable and explained in detail how he would fix the clogged kitchen sink pipe and double checked there were no leaks b4 he left. Very pleasant individual. Though it was a bit pricey ($439 which included a $110 service fee) considering I had already removed and cleaned 2 pipes. All Cole had to do was snake the pipe to the outside and reinstall the 2 small pipes. Took maybe less than an hour.
Response from the owner:We are happy to hear that Cole was able to assist you with your drain clog in a timely manner while keeping you informed along the way. Thank you for your feedback and 5 stars Beth.