Customer
Reviews
HEATING, COOLING, PLUMBING, & PEST CONTROL REVIEWS
As a local home service company, we take online reviews extremely seriously. Customer feedback is the largest factor in how we tailor our services to meet our customer’s expectations. The comfort and safety of our customers continue to be our top priority from the time we answer the phone to the moment the job is completed.
We encourage potential customers to research the reviews of local service companies in order to find a contractor you can depend on. In today’s world of information, there is no better way. If you have any feedback, negative or positive, please feel free to contact us via the online form or by calling us directly at (314) 717-0639.
OUR GOOGLE REVIEWS
Excellent service. Water heater problem was diagnosed and new unit installed within a few hours of initial call to Superior Service Lake St Louis. Technician Adam was very knowledgeable and great to deal with. Very professional service, will use again if anything else needs service.
Excellent service , genial and cares about his work
Response from the owner:That is fantastic to hear. Thank you William,
Fast, friendly service, for an emergency call early this morning. All back to normal less than 3 hours after the problem occurred.
Michael Shuman was outstanding!
Michael Shuman was outstanding!
Response from the owner:We are happy to hear that your experience was so positive. Thank you for your wonderful feedback, and 5 stars!
Michael showed up on time, was professional, knowledgeable and courteous. He made the repair and took the time to explain the repair to me and answer my questions. I would want him to return for any future plumbing problems I may have.
Response from the owner:We are happy that Michael was so helpful, friendly, and able to make the necessary repairs so quickly. Thank you for trusting Superior Service Bob.
10-9-25 Korey did a great job.
Response from the owner:That is great to hear. Thank you Terry!
Jerry Ayyad installed an Ecobee in my condo. He was efficient, knowledgeable and friendly. Great experience all around.
Response from the owner:That is fantastic to hear Brandon. Thank you for your feedback, and 5 stars!
Jerry was very personable and thorough. His explanation of what was needed was easy to understand.
Response from the owner:We are happy that Jerry was so helpful, and informative. Thank you Lisa.
The worker John Goste was very professional and knew exactly how to solve my kitchen sink problem..
Response from the owner:We are happy to hear that we were able to resolve your plumbing issues so quickly. Thank you Barnabas.
Jerry was very thorough, informative, and polite. We have been using superior for over 40 years and the excellent service is why.
Response from the owner:We are delighted that your experience was so positive, and thank you for your loyalty and trust in Superior Service for so many years. Thank you Reda!
10-8-25 Korey was extremely helpful. Couldn’t have asked for better service. Hope he’s the one that comes back in the spring.
Got a new HVAC installed and Alex and CJ did an outstanding job. Very clean and professional and friendly. Couldn’t have been better.
Got a new HVAC installed and Alex and CJ did an outstanding job. Very clean and professional and friendly. Couldn’t have been better.
Response from the owner:We are happy to hear that you are being diligent, and having your system checked regularly. We are delighted that your experiences have been positive, and thank you for trusting Superior Service Steve.
Korey was great!!!
Response from the owner:That is great to hear. Thank you Chris!
Nick was great. Explained what he was going to do and special offers.
Response from the owner:We are happy to hear that Nick was so helpful and informative. Thank you for your feedback Debbie!
Dave Essner is professional, knowledgeable, personal Great job
Response from the owner:We are delighted that Dave has been so helpful, and professional. Thank you Bill.
Always great interacting with service members from superior service. Jerry did a great job answering any question.
Response from the owner:We are happy to hear that Jerry has been so helpful, and informative. Thank you Alex.
Korey was great
Response from the owner:We appreciate your feedback and 5 stars. Thank you Jeanine!
Just had Superior check the furnace for the upcoming season. Can’t say enough about the great work of the technician (Jerry A). He’s professional, knowledgeable and personable. Took time to explain where problems can typically arise and how my furnace is operating to manufacturer specs. So pleased I found this company. I highly recommend Superior!
Response from the owner:We are happy to hear that Jerry is taking good care of your HVAC needs. We are happy to assist you with your heating, cooling, plumbing, and pest control needs. Thank you Larry.
10/7/25 Korey was great today and John G was efficient and informative. Very easy to talk to and gave us professional opinions on several things. Would definitely recommend to anyone as we signed up for the monthly membership!
Response from the owner:We are delighted that you are taking advantage of our plumbing, and HVAC services. Don't forget we now offer pest control services as well. Thank you for trusting Superior Service Brooke.
Cody and John were super nice and super friendly. I feel extremely lucky to get such great service. Thank you superior service!
Response from the owner:Thank you so much for your wonderful feedback! We're thrilled to hear that Cody and John made such a great impression – we’re lucky to have them on our team. Providing superior service is what we strive for, and we're so glad you felt that during your visit. We truly appreciate your support! Thank you Marjorie!
10 7 25 Korey did a excellent job
Ac check today. Jerry was super helpful and installed surge protection and a device that protects my furnace from water damage. Great experience.
Ac check today. Jerry was super helpful and installed surge protection and a device that protects my furnace from water damage. Great experience.
Response from the owner:That is great to hear Jim. Thank you for your feedback, and trusting Superior Service.
We have had Chris W come out to do our system maintenance ever since we installed our new HVAC, furnace, water heater and dehumidifier systems. He is very knowledgeable and answers any questions that I have and also explains everything that was done during his visit.
Response from the owner:Thank you so much for your kind words and for being a loyal customer! We're thrilled to hear that Chris W has consistently provided you with excellent service and taken the time to explain everything thoroughly. We truly value your trust in our team and are glad to know your HVAC, furnace, water heater, and dehumidifier systems are in good hands. If you ever need anything, we’re just a call away! Thank you Angela.
Response from the owner:Thank you for the 5 stars Biff!
Jerry was very knowledgeable and informative. Great service.
Response from the owner:We are happy to hear that you had Superior Service! Thank you Clarence!
Jerry provided fantastic service
Response from the owner:We are delighted to hear that Jann! Thank you for trusting Superior Service.
10/7/25 Korey did a great job. Fast and simple!
Response from the owner:That is wonderful to hear Stefanie! Thank you.
Customer service on the phone was great. My service tech Jerry was awesome! Knowledgeable, courteous, and took care of everything! I would 100% recommend Superior!
Response from the owner:We are happy to hear that our team has been so helpful, and friendly. Thank you for trusting Superior Service Judy.
Happy with Korey’s service today with my nest thermostat.
Response from the owner:We are delighted that Korey was so helpful. Thank you Susan!
Michael was a very pleasant and professional technician. He explained what he had installed and there functions and showed them to me. Cleaned up afterwards. Just awesome. I also like the fact I received a photo of him before he arrived.
Response from the owner:We are happy to hear that your experience from beginning to end was very positive, and that Michael was so helpful and respectful of your home. We appreciate your feedback, and trust in Superior Service. Thank you Bobbie.
10/3/25
Jerry checked our furnace today and everything went smoothly.
Jerry checked our furnace today and everything went smoothly.
Response from the owner:That is great to hear Gene. Thank you!
Adam did a great job was very professional and explained to the process thoroughly
Response from the owner:We are happy to hear that Adam was so helpful, and informative. Thank you Bill.
Very pleased with Jerry's service and help.
Response from the owner:We are delighted to hear that Sheila. Thank you!
Chris was very friendly and knowledgeable. He performed the routine maintenance on my furnace. He explained everything he did, and the reason why. Thank you.
Response from the owner:We are happy to hear that Chris was so helpful and informative. Thank you Lee.
Excellent service. Thank you Superior Service.
Response from the owner:That is fantastic to hear Sharon. Thank you, and we hope that you enjoy your new system!
John was very knowledgeable and thorough. Would definitely recommend.
Response from the owner:We are delighted to hear that Lindsey. Thank you for trusting Superior Service.
Great service from Jerry!
Response from the owner:That is great to hear Doug, thank you!
Amazing crew replaced both of our HVAC systems in 1 day. No mess, and left us with state of the art systems. Highly recommend.
6 mos free checkup and Chris checked our HVAC out..replaced a part, made sure everything was in prime condition. Showed me a few things about our system that we weren’t aware of…great service!!
6 mos free checkup and Chris checked our HVAC out..replaced a part, made sure everything was in prime condition. Showed me a few things about our system that we weren’t aware of…great service!!
Response from the owner:We are happy that you are keeping up with regular maintenance, and that Chris was so helpful. Thank you Marty.
Michael was courteous and professional. He explained what he was doing and he took care of the problem.
Response from the owner:We are happy that Michael was so helpful, and informative. Thank you Travers!
Chris was professional. He changed my filter and and water panel on my humidifier. Checked out my furnace and got it ready for winter. Highly recommend Superior Service.
Response from the owner:We are happy that you are being proactive, and having your furnace checked before winter. We're also happy that Chris was so helpful. Thank you Gwendolyn!
Jerry is very thorough and helpful.
Response from the owner:That is great to hear Megan. Thank you for trusting Superior Service.
Jerry is always honest and personable. When we book our appointments we only ask for Jerry! Thanks for everything.
Response from the owner:We are happy to hear that Jerry has been taking good care of your HVAC needs. Thank you Ashley.
10/1/25
Jerry arrived on time and demonstrated professionalism throughout the service call. He was very helpful & proceeded to provide information on potential issues. Thank you for your service.
Chris serviced my A/C system on April 19, 2022. He was prompt & displayed professionalism during the service call. Chris was friendly and provided a summary of the condition of my A/C & future maintenance during the summer months.
Jerry arrived on time and demonstrated professionalism throughout the service call. He was very helpful & proceeded to provide information on potential issues. Thank you for your service.
Chris serviced my A/C system on April 19, 2022. He was prompt & displayed professionalism during the service call. Chris was friendly and provided a summary of the condition of my A/C & future maintenance during the summer months.
Response from the owner:We are happy that you have had consistently professional, and helpful service. Thank you Veronica for trusting Superior Service.
Always excellent service!
Response from the owner:We are delighted to hear that Candy. Thank you!
Jerry is amazing. Thank you Superior Service!
Response from the owner:That is excellent to hear. Thank you Bud.
Long time customer and always satisfied. Patrick has been our service rep for many years, always satisfied with Patrick.
Response from the owner:We appreciate your loyalty, and trust in Superior Service. We are delighted to hear that Patrick has been taking great care of your HVAC needs, and look forward to assisting you for many more years. Thank you Paul.
Jesse and C.J. did an awesome job replacing my HVAC. Not only new equipment but shiny new duct work too. Nice work guys.
Response from the owner:We are delighted that your installation went seamlessly, and that our team was efficient, and respectful of your home. We hope that you enjoy your new system, and shiny ductwork! Thank you for trusting Superior Service David.
Superior techs Alex and Jake replaced our heating/cooling unit today and did a great job. They cleaned up and left no trace that they were ever here. We have been customers of Superior for almost 20 years and are always satisfied with the service and quick responses. All the techs are knowledgeable and polite. I highly recommend Superior!!
Response from the owner:Thank you so much for your kind words and for being a loyal customer for nearly 20 years! We're thrilled to hear that Alex and Jake provided excellent service and left everything spotless after the installation. We take great pride in our team's professionalism, knowledge, and commitment to customer satisfaction. Your recommendation means a lot to us, and we look forward to continuing to serve you for many more years to come! Thank you Alan!
Jerry was very thorough and personable. He informed us of the condition of our system and things to lookout for.
Response from the owner:We are delighted that your check up went so well, and Jerry was helpful and informative. Thank you Nathaniel.
Response from the owner:Thank you for the 5 stars Linda!
Superior has the best techs and best service. Cody was great! Thank you.
Response from the owner:We are always happy to hear that our team is living up to our name Superior Service. Thank you Jeff!
Jerry is a pleasure to work with. He kept me informed the whole time and went over the maintenance program they have and its benefits. A+ service!
Response from the owner:We are delighted to hear that Jerry provided Superior Service. Thank you Marsha!
