Customer
Reviews
HEATING, COOLING, PLUMBING, & PEST CONTROL REVIEWS
As a local home service company, we take online reviews extremely seriously. Customer feedback is the largest factor in how we tailor our services to meet our customer’s expectations. The comfort and safety of our customers continue to be our top priority from the time we answer the phone to the moment the job is completed.
We encourage potential customers to research the reviews of local service companies in order to find a contractor you can depend on. In today’s world of information, there is no better way. If you have any feedback, negative or positive, please feel free to contact us via the online form or by calling us directly at (314) 717-0639.
OUR GOOGLE REVIEWS
Teddy was extremely knowledgeable about the part(s) that needed replacing. He was courteous as well and showed up on time for the appointment.
Response from the owner:We are happy to hear that Teddy was so helpful, and informative. Thank you Mitzi!
We call because our ac wasn't working and superior had Jerry out within the hour. He was able to get us up and running in no time.
Response from the owner:We are happy to be able to get our technician to you so quickly to get you back up and running. We always do our best to keep our customers as comfortable as possible. Thank you Jason.
Jerry answered my questions and was professional.
Response from the owner:That is great to hear. Thank you Tina!
Danny, with Superior, did an excellent job. With not much space to work with under the sink, Danny fixed some of the existing plumbing, installed a new garbage disposal and installed the new dishwasher.
The dishwasher is level which wasn't the easiest to do due to space constraints and how the existing flooring is.
Highly recommended!
The dishwasher is level which wasn't the easiest to do due to space constraints and how the existing flooring is.
Highly recommended!
Response from the owner:It sounds like Danny was really able to address your plumbing issues to make life easier. We are happy to assist, and look forward to helping you with your plumbing needs in the future. Thank you Cecilia.
Jerry was amazing! He was very thorough and went above and beyond in the service he provided. He also encouraged me to establish a maintenance program. I appreciate all his assistance today!
Response from the owner:We are happy that Jerry was so helpful, and that you are taking advantage of our Superior Club Membership. Thank you Lorie!
Very nice and professional.
Response from the owner:Thank you for your feedback and 5 stars Steve!
John G was great, highly recommend!
Response from the owner:That is great to hear Matthew. Thank you!
Jerry was very thorough and professional.
Response from the owner:That is fantastic feedback. Thank you Barbara!
Nick Copeland is by far the best exterminator I’ve had yet, good pricing with great results. Nick is very personable and even remembers conversations from previous visits. Exactly the kind of guy you want to trust!
Response from the owner:We are happy that Nick was able to address your pest control needs. It sounds like you had a Superior experience. Thank you for your trust in Suprior Service, and your feedback Matthew!
John was on time, professional and worked incredibly around the other construction we had going on. Job well done and we will be using Superior Service again no question.
Response from the owner:We are happy to hear that John was so helpful, and about to make the necessary plumbing repairs even with other contruction obstacles. Thank you for trusting Superior Service Bri.
Response from the owner:Thank you for the 5 stars Donald.
Nick Copeland was fantastic knowledgeable and able to walk through products offered exceptionally well!
Response from the owner:We are delighted to hear that Ben. Thank you!
Pest control
Response from the owner:Thank you for the 5 stars Christopher!
Service was excellent today. Jerry took good care of my system during our check up.
Response from the owner:We are happy that you are being diligent in having your HVAC system checked regularly. Thank you Patsy.
The office was wonderful and bid our job quickly with pictures. Danny and John were fantastic. They installed 3 new toilets, shut off valves and even did an additional install in our basement. Friendly, quick, and clean up was great! I highly recommend this company and will work with for future projects.
Response from the owner:We are happy to hear that our team from your phone call to installation was so helpful, professional, and respectful of your home. We would be happy to assist you with any plumbing, heating, cooling, or pest controls needs that you may have in the future. Thank you Victoria.
Jerry was our amazing technician today! He was very helpful and knowledgeable! He provided great service.
Response from the owner:We are happy that your experience was Superior Paula. Thank you!
Jerry was on time and professional.
Response from the owner:That is great to hear Anton. Thank you.
Highly recommend Superior. Jerry does an excellent job. He is always friendly and very professional
Response from the owner:We are delighted to hear that Steven. Thank you!
Brandyn White was on time. He was very thorough in explanation of issue and showed me the malfunctioning part( it was obviously blackened even for untrained eyes) Brandyn examined all the system and commented on other issues that could arise with our 11 year old unit. We had A/C back in less than an hour. He was polite and courteous. We felt very pleased that he had checked everything and we are ready for our St Louis summer. He cleaned the work area completely.
Thank you Academy Air and Brandyn. This is the reason that we have used Academy Air for 20 years.
Jane and Patrick
Thank you Academy Air and Brandyn. This is the reason that we have used Academy Air for 20 years.
Jane and Patrick
Response from the owner:We are happy to hear that your technician was so helpful. Thank you for your feedback William!
Very nice job. Professional and clean. Danny arrived quickly, was able to fix everything with the supplies on his truck. He was kind and cleaned up his work site. I'll call this plumbing company again.
Response from the owner:We are happy that Danny was able to make the necessary repairs so quickly. Our plumbers and technicians do their best to keep their trucks as stocked as possible to avoid delays in repairs. Thank you Nancy.
Professional Technicians, very impressed with the quality of work. Zach and Jake did a great job replacing the old system.
Response from the owner:We are delighted that your installation went so smoothly. We appreciate your trust in Superior Service, and hope you are staying cool. Thank you!
Jerry was friendly and efficient. He got us back cooling in no time.
Response from the owner:We are happy that Jerry was so helpful, and able to get you back up and running so quickly. Thank you Jerem!
John did such a great job today. Very friendly and helpful.
Response from the owner:That is wonderful to hear. Thank you Theresa!
6-6-25
Had a great interaction with Jerry. He serviced our AC unit and gave us some intel on our hot water heater to avoid a potentially costly flood. Very conversational which made us feel at ease. Very happy with all the service people we’ve had with Superior (see below for past review).
Superior came out to install a humidifier on the furnace. The servicemen (Cody and Zach) were prompt and courteous. They explained the system and discussed other options to keep the house comfortable and safe for my family. We are long-term customers with Superior and don’t plan on changing that. Thanks gentlemen!
Had a great interaction with Jerry. He serviced our AC unit and gave us some intel on our hot water heater to avoid a potentially costly flood. Very conversational which made us feel at ease. Very happy with all the service people we’ve had with Superior (see below for past review).
Superior came out to install a humidifier on the furnace. The servicemen (Cody and Zach) were prompt and courteous. They explained the system and discussed other options to keep the house comfortable and safe for my family. We are long-term customers with Superior and don’t plan on changing that. Thanks gentlemen!
Response from the owner:We are happy that our team has been consistantly helpful, informative, and professional. We will always strive to live up to our name Superior. We appreciate your feedback, and trusting Superior Service. Thank you Brandon.
Jerry is very courteous, friendly, helpful.
Response from the owner:That is wonderful to hear Lynne. Thank you!
Korey came out and was very honest and efficient. I’d highly recommend Superior.
Response from the owner:We appreciate your trust in Superior Service, and look forward to assisting you with your heating, cooling, plumbing, and pest control needs. Thank you Derek!
6/4
Jerry is very knowledgeable and kept me informed throughout the visit. He gave multiple options to solve the issue. Very happy with his service.
Today 6/5
Jesse & CJ installed my outside unit, very friendly and explained how to work my system
Thank Superior Services
Jerry is very knowledgeable and kept me informed throughout the visit. He gave multiple options to solve the issue. Very happy with his service.
Today 6/5
Jesse & CJ installed my outside unit, very friendly and explained how to work my system
Thank Superior Services
Response from the owner:We are delighted that Jesse & CJ were so personable, and instructed you with your new system. Enjoy, and stay cool! Thank you LucyLou for trusting Superior Service!
Jerry Ayyad was super friendly and professional! He checked out my AC unit and explained everything clearly. Great service
Response from the owner:We are happy that Jerry was so helpful, and informative. Thank you Mekonnen!
Response from the owner:Thank you for the 5 stars Larry!
Jerry was very thorough and professional. He explained everything as he did the service.
Response from the owner:That is wonderful Lyn. Thank you!
Easy to make an appointment. This was my second time to use their service. I didn’t like having an 8 hour appointment window but they did call to confirm the morning of the scheduled service. John was friendly and did a good job of explaining what happened, how he could fix it along with the time and cost for fixing the leak in an outside wall spicket that was leaking down the wall and into the basement. John was efficient with time and completed quicker than estimated. I would recommend Superior Service and will use them the next time I need pluming services.
Response from the owner:We are happy that John was able to make the necessary plumbing repairs in a timely manor. We look forward to assisting you with your plumbing, heating, cooling, and pest control needs. Thank you for trusting Superior Service Timothy.
Larry was very polite and kind. Showed us how the filter was changed, cleaned up the A C unit, checked everything..answered all my questions and all on a day with Totnado warnings. Thanks for great great service.
Response from the owner:We are happy that you are keeping up with your HVAC check ups, and that our technician was so helpful. Even in bad weather our team will always strive to be Superior. Thank you Valerie!
Response from the owner:Thank you for the 5 stars Timothi!
Jerry was great. Fast and Professional.
Jerry was great! Very friendly and thorough. Would definitely recommend.
Response from the owner:We are ecsatic to hear that Connor! Thank you!
I would recommend Superior Service for plumbing to anyone. John Goste was our plumber. He put in a new core in our mixing valve for tub and shower. He was very friendly, polite, experienced and knowledgeable about his work. We are very happy with the work he did here. Hope we get him back for any future plumbing work.
Response from the owner:We are delighted that John was so helpful, and able to make the necessary repairs in a timely manor. Thank you Kay!
Our service technician Jerry Ayyad was wonderful. He explained what the unit needed and was transparent on the cost. Very efficient service.
Response from the owner:We are happy that Jerry was so helpful, and informative. Thank you for your feedback and 5 stars Brianna!
Superior’s installation was excellent and professional. Clearly a desire to please the customer. Jesse, C.J., and Neo were professional, polite, and worked efficiently. Jesse explained everything thoroughly, answered my questions, and attended to one issue that surfaced (not their fault). A great experience. We’ve been Superior customers since 2004 and are glad to be.
Response from the owner:We appreciate your trust in Superior Service for so many years. We are delighted that our team was professional, and helpful with your installation. We hope that your are staying cool, and look forward to assisting you for many more years. Thank you Kent.
Zach and Noah did a great job! Thank you!
Response from the owner:We are happy to hear that your installation went very smoothly. Thank you for trusting Superior Service Sharon!
Outstanding prompt service. We could tell our plumber (John Goste) was very experienced.
We’ll definitely use Superior again.
We’ll definitely use Superior again.
Response from the owner:We appreciate your feedback, and trust in Superior Service. Thank you Mike!
Jerry was fantastic.
Response from the owner:That is wonderful to hear. Thank you May.
Mr. Danny Mergenthal was prompt, courteous and professional. He did an excellent job replacing our outdoor spigots! Thank you! Rodney and Peggy Robinson
Response from the owner:We are happy that Danny was so helpful in making your plumbing repairs. Thank you Peggy!
Response from the owner:Thank you for the 5 stars Rodney!
John did a fantastic job. Extremely professional. Worked neat and clean and was a great communicator.
Response from the owner:We are delighted to hear that Elizabeth. Thank you for trusting Superior Service.
Korey Tallevast delivered exceptional service, with professionalism and expertise while offering valuable insights and equipment recommendations.
Response from the owner:We are happy to hear that Korey was so helpful. Thank you!
Great service from Jerry!!!
Response from the owner:That is wonderful Jessica, thank you!
6/2/25
Jerry was also excellent. He installed a new disconnect box with surge protection.
Korey was excellent! Installed a new Ecobee Pro thermostat and joined the maintenance plan. Thank you for the service today.
9-27-24
Korey was today for my heat checkup. Gave options for water softener.
Jerry was also excellent. He installed a new disconnect box with surge protection.
Korey was excellent! Installed a new Ecobee Pro thermostat and joined the maintenance plan. Thank you for the service today.
9-27-24
Korey was today for my heat checkup. Gave options for water softener.
Response from the owner:We are happy that Jerry was so helpful. Thank you Stan!
Response from the owner:Thank you for the 5 stars Max!
Excellent service. Chris was here for my spring checkup & installed an air purifier for me. Have used Superior for years. Highly recommend
Response from the owner:We are delighted that Chris provided Superior Service, and that you are being diligent about checking your HVAC system. Thank you Gina!!
