Customer
Reviews
HEATING, COOLING, & PLUMBING REVIEWS
As a local home service company, we take online reviews extremely seriously. Customer feedback is the largest factor in how we tailor our services to meet our customer’s expectations. The comfort and safety of our customers continue to be our top priority from the time we answer the phone to the moment the job is completed.
We encourage potential customers to research the reviews of local service companies in order to find a contractor you can depend on. In today’s world of information, there is no better way. If you have any feedback, negative or positive, please feel free to contact us via the online form or by calling us directly at (314) 717-0639.
OUR GOOGLE REVIEWS
Still working on my house ! I have one or more pensioners and my right hip I'm under chiropractic Care ! Still working on my house ! So my relatives said I've got one or two months to get the house where I feel comfortable letting people into my house ! So just for the sake of argument if I didn't get it done in 2 months is that going to be bad ! Just curious !
Response from the owner:Thank you for the 5 stars Marilyn!
Alex, John and Noah did a great job. Will recommend Superior to anyone.
Response from the owner:We are very happy that your installation went seamlessly. Enjoy your new system, and water heater. Thank you for trusting Superior Service with your heating, cooling, and plumbing needs David!
Kory did a great! The odd smell didn't involve the furnace but he still checked out outlets and switches and discovered it was a pan where the plastic handle was melting. It was a great relief for us.
Response from the owner:We are certainly happy to hear that Korey was able to track down your issue. Although it wasn't something HVAC related it is a relief to know we were able to locate the issue before anything disastrous happened. Thank you for trusting Superior Service Sandi. We're always happy to assist you with your heating, cooling, and plumbing needs.
Service technician Patrick was very knowledgeable and efficient. He is very personable, I enjoyed the service experience.
Response from the owner:We are delighted to hear that Patrick was so helpful, and efficient. Thank you for trusting Superior Service David.
The furnace maintenance performed by Jerry was impeccable. He's very professional and I will definitely be using Superior Services for all my house needs. Thanks Jerry!
Response from the owner:We are happy to hear that you had Superior Service. Thank you for your wonderful feedback, and 5 stars Paul!
Teddy was very knowledgeable and professional and gave me some excellent advice!
Response from the owner:That is great to hear, and we look forward to assisting you in the future with any plumbing, or heating and cooling needs. Thank you!
1/6/26
Today I got a Superior Service furnace check and I got superior service! Jerry was our HVAC technician and he was prompt, personable, knowledgeable, and honest with everything he did. I like how he was sure to be clean footed with his shoes (putting on paper booties to keep our carpet clean) while he checked our thermostat indoors. He helped clarify and simplify how to run the digital thermostat that always has challenged me. Thank you Jerry and thank you Superior Service for providing a furnace maintenance check that is worthy of your business's name!
Cody and Zach came out and installed a new Bryant air conditioner and gave us excellent workmanship a quick install and went through how to work both the inside thermostat and how to maintain the outside unit I am extremely pleased with their service and help.
Today I got a Superior Service furnace check and I got superior service! Jerry was our HVAC technician and he was prompt, personable, knowledgeable, and honest with everything he did. I like how he was sure to be clean footed with his shoes (putting on paper booties to keep our carpet clean) while he checked our thermostat indoors. He helped clarify and simplify how to run the digital thermostat that always has challenged me. Thank you Jerry and thank you Superior Service for providing a furnace maintenance check that is worthy of your business's name!
Cody and Zach came out and installed a new Bryant air conditioner and gave us excellent workmanship a quick install and went through how to work both the inside thermostat and how to maintain the outside unit I am extremely pleased with their service and help.
Response from the owner:Thank you so much for taking the time to share your experience! We’re thrilled to hear that Jerry delivered the level of service we strive for every customer prompt, personable, knowledgeable, and respectful of your home. He’ll be especially happy to know his attention to cleanliness and his help with the digital thermostat made a difference for you. Your kind words truly mean a lot to our team. Thank you for trusting Superior Service with your furnace maintenance, and we look forward to serving you again in the future!Thank you Chris for trusting Superior Service Chris!
Jerry is super nice and super friendly. I feel extremely lucky to get such great service. Thank you superior service!
Response from the owner:We are always happy to hear that our team is providing great service, and friendly as well. We appreciate your kind feedback, and look forward to assisting you in the future. Thank you Marjorie!
John was very helpful! He took the time to diagnose the problems and explained all the options to me letting me decide what route I wanted to go.
Response from the owner:We are happy that John was so helpful, and resolved your plumbing issue. Thank you for trusting Superior Service Rory.
Jerry was great. Very satisfied with the visit.
Response from the owner:We are delighted to hear that Richard! Thank you!
Excellent service and very professional
Response from the owner:We are delighted to hear that Sean. Thank you for trusting Superior Service.
Showed up quickly and resolved the problem. The Tech Jerry was great!
Response from the owner:That is fantastic to hear Bryan. Thank you!
Response from the owner:Thank you for the 5 stars Diane!
Dave at Superior can work with boiler systems. He always does a good job.
Response from the owner:We are delighted to hear that D! Thank you for your feedback, and 5 stars!
We wanted to leave a very positive review in behalf of John Goste who made a service call at our home on December 22nd. We had a leaking toilet and he replaced it with a new one. He was very professional and did a really good job. We’d be glad to have him do any future needed plumbing repairs!
Response from the owner:We are happy to hear that John was so helpful, and able to get your plumbing issues resolved. Thank you for trusting Superior Service Linda!
Superior is Superior. Korey was out today for my fall check up!
Response from the owner:We are delighted to hear that Mary, and that you are being diligent in keeping up with regular maintenance check ups! Thank you!
Excellent installation it looks great
Response from the owner:We are delighted to hear that, and appreciate your trust in Superior Service and the 5 stars. Thank you!
Jerry did a great job and gave good tips for future problems.
Response from the owner:That is wonderful to hear Brandon. Thank you!
Jerry Ayyad was extremely knowledgeable and very informative about the needed work.
Response from the owner:That is fantastic to hear Sandra. Thank you!
Josh is so friendly and professional. He explains everything in depth to us . What a great employee and asset to your company that I would highly recommend.
Response from the owner:We are happy to hear that Josh was so helpful, informative, and a great representative for our company. Thank you Patricia.
Response from the owner:Thank you for the 5 stars Gloria!
Jerry Ayyad came in and very quickly diagnosed the problem with our heater and got it fixed for us. He also did a comprehensive check to make sure ec was working well before leaving. I would recommend this service.
Response from the owner:We are happy to hear that Jerry was so helpful, and thorough. Thank you Angela.
Another round of help from Superior. Arrived same day for kitchen faucet leak. Had to replace fixture-integrated supply line. Their techs are so friendly, well-trained, patient and efficient.
Response from the owner:We are happy to be able to make the necessary plumbing repairs in such a timely manner, and that our plumber was a good representative of our values. Thank you Ralph.
Technician and service was excellent. Speed, honesty and quality were great. Overhead charges very exorbitant. Would’ve paid plumber 2-3 hundred an hour for the quality but the rest of the costs are pretty outrageous
Response from the owner:We are happy that our plumber was so helpful. Our team takes great pride in quality work, and being up front and honest. Thank you Justin.
Special thanks to Jesse and Noah for their exceptional service. I had to replace my heater and they provided updates on their progress throughout the installation process, left my basement in pristine condition and with care and patience give us a brief tutorial on our system. We are very pleased with the outcome.
Response from the owner:We are happy to hear that your installation went seamlessly, and that our team was helpful, informative, and respectful of your home. Thank you for trusting Superior Service Catherine!
Jerry was polite and thorough.
Response from the owner:We are delighted to hear that Tina, thank you!
12/29 Chris was great for checkup and tune up. On time, polite, knowledgeable.
Superior has been our go to company since we moved in 20 years ago. Techs all live up to the excellent service we have been getting all these years.
Superior has been our go to company since we moved in 20 years ago. Techs all live up to the excellent service we have been getting all these years.
Response from the owner:We are happy to assist, and to have you as a long time customer Todd. We're delighted that Chris was so helpful. Thank you!
Response from the owner:Thank you for trusting Superior Service, and for the 5 stars Eric!
It's was nice and easy! Dave figured out the issue and it was all done quickly. Would definitely reach out to him and Superior for any future service!
Response from the owner:We are happy to hear that your issues were resolved so quickly. Thank you for trusting Superior Service James.
Jerry came out and did a great job for us! Friendly service, courteous, and good with our dog too. Thanks!
Response from the owner:We are happy to hear that Jerry was so helpful and friendly to you and your fur baby. Thank you Ross!
Jerry was very thorough and fast. He answered all of our questions and has a few plumbing issues getting addressed by their plumbing team.
Response from the owner:We are happy to hear that our HVAC, and Plumbing team are addressing your issues and have been so helpful. Thank you Buddy.
New furnace installed one day after it was needed.
Response from the owner:We are happy to accommodate. We hope that you are enjoying your new furnace, and staying toasty warm. Thank you Jon!
I’ve had some plumbing issues since I purchased my home this past March. However, none have come close to the professional service and courtesy that I experienced with your company. You’re my go to plumbers henceforth.
Response from the owner:Being a homeowner can certainly be stressful with breakdowns, and issues. We are happy to hear that our team lived up to our name Superior Service. We would be honored to be your go to for any plumbing, heating, cooling, or pest control needs that you may have in the future. Thank you for trusting Superior Service Yvonne!
Josh and the rest of the plumbing team provided me with excellent service. Very knowledgeable and friendly. Completed my plumbing job in a day. Very thankful and highly recommended.
Response from the owner:We are happy to hear that Josh was able to resolve your plumbing issues in a timely manner. Thank you for trusting Superior Service Benjamin!
Jerry did a great job!
Response from the owner:That's wonderful Steve. Thank you.
12/23/25
Over the years Superior Service has taken care of my heating/cooling needs. Professional, friendly, and great communication every time. Today was no exception. Jerry was prompt, friendly, professional, and thorough. I'm so pleased with Superior!
Superior replaced my humidifier with a new one. Cody and Ginsen did the work professionally. They were so nice. Very friendly, respectful, knowledgeable. I've been so happy with Superior and highly recommend them. They explained everything so well. I was totally comfortable with them in my home. I give them rave reviews!🤗
Over the years Superior Service has taken care of my heating/cooling needs. Professional, friendly, and great communication every time. Today was no exception. Jerry was prompt, friendly, professional, and thorough. I'm so pleased with Superior!
Superior replaced my humidifier with a new one. Cody and Ginsen did the work professionally. They were so nice. Very friendly, respectful, knowledgeable. I've been so happy with Superior and highly recommend them. They explained everything so well. I was totally comfortable with them in my home. I give them rave reviews!🤗
Response from the owner:We are happy to hear that you've consistently received Superior Service! We truly appreciate, and value our long time customers such as yourself Susie. Thank you for trusting our team with your heating, cooling, plumbing, and pest control needs. We look forward to assisting you for many more years.
Great experience, got the problem figured out and parts ordered! Nice and friendly service!
Response from the owner:We are happy to hear that your experience was so positive. Thank you for trusting Superior Service Michael.
Chris was prompt, polite, professional knowledgeable and happy to answer all of questions. I highly recommend Superior and especially Chris!
Response from the owner:We are happy to hear that your experience was so positive, and that Chris was so helpful. Thank you for trusting Superior Service Marcia.
12/22/25
Jerry was a delight. He answered all of my questions about our new hvac system superior installed for us.
Cody, Zach, and kevin were on time, friendly, knowledgeable and helpful.
Jerry was a delight. He answered all of my questions about our new hvac system superior installed for us.
Cody, Zach, and kevin were on time, friendly, knowledgeable and helpful.
Response from the owner:We are happy that Jerry was so helpful, and informative. Thank you for trusting Superior Service Carol!
Another wonderful job done by Patrick and taking care of my healing system and making sure that it operates To its fullest capacity. He got everything cleaned up replaced would need to be replaced and it’s still Working even better than what it was.
Response from the owner:Thank you for your kind review. We appreciate you taking the time to share your experience. We're pleased to hear that your heating system was properly serviced and is now operating at its fullest capacity. Thank you Eric for trusting Superior Service.
Our service guys Noah and Jesse were excellent. Very friendly and gave a detailed explanations of what actions would be taken to complete the job. Thank You Jesse and Noah.
Response from the owner:We are happy that our team was so informative, helpful, and friendly. Thank you Marnita!
Response from the owner:Thank you for the 5 stars Amy!
Josh and Cole did a great job. Explained what was needed to fix the situation. Explained how they were going to perform the job. Extremely friendly.
Response from the owner:We are happy that our team was so helpful, and informative. Thank you David!
Jerry did a great job.
Response from the owner:That is wonderful Sharon. Thank you.
Jerry was phenomenal and did excellent work and would recommend him to anyone
Response from the owner:We are delighted to hear that James. Thank you!
Jerry was totally awesome and very friendly. He was very knowledgeable about the heating and all of its components. He educated me very well on how the system operates and even offered tips. I was mostly appreciative on how he introduced the membership plan which is a great savings for me. I will definitely recommend him to all of my family, friends and coworkers
Response from the owner:We are delighted to hear that Jerry was so helpful, and that you are taking advantage of our Superior Club Membership. We look forward to assisting you with your heating, cooling, and plumbing needs. Thank you Cynthia.
Response from the owner:Thank you for the 5 stars Thomas!
Technician Schereth was personable, prompt and professional. Great job! Thanks, Pat!
Response from the owner:We are happy to hear that Patrick was so helpful. Thank you Tom!
Jerry was very polite, professional and helpful. Hope to see him again next time…😊
Response from the owner:That is fabulous to hear. Thank you Barbara!
Jerry was outstanding. Highly recommend.
Response from the owner:That is fantastic Brennan, thank you!
